Cecilee Kaiser

• Constructed/billed invoices and estimates through Quickbooks.
• Took cash and debit/card payments through Quickbooks.
• Coordinated deliveries
• Filed confidential and non-confidential company paperwork, receipts, and credit/debit card payment receipts.
• Screened and directed incoming calls, providing information and taking messages as necessary
• Maintained confidential files and records in accordance with company policies
• Ordered office supplies and managed inventory to ensure smooth operations of the office
• Managed email correspondence by responding to inquiries promptly and professionally
• Generated spreadsheets to track expenses, budget allocations, or project progress using Excel
• Provided administrative support to multiple departments by handling various tasks simultaneously
• Proofread documents for accuracy in grammar, punctuation, spelling, formatting etc
• Developed efficient filing systems through Quickbooks.

• Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
• Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
• Stocked shelves with medications and other pharmacy items for consistent availability.
• Streamlined pharmacy operations by maintaining a clean and organized work environment.
• Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
• Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
• Completed cash register transactions by handling credit and cash payments using pharmacy register system.
• Greeted customers at counter and provided excellent customer service.
• Assisted customers in selecting over-the-counter medications and health care products.
• Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs..
• Helped in the coordination of medication deliveries to patients' homes or healthcare facilities

• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
• Monitored student behavior and administered discipline as needed.
• Followed lesson plans designed by absent teachers.
• Enforced school and class rules to maintain order in classroom.
• Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
• Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Responded to customer requests for products, services, and company information..
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and establishing customer satisfaction.
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

Steered escalated customer issues with professionalism and empathy, guaranteeing swift resolution while maintaining a positive brand image

• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers

• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
• Operated a high volume of customer interactions while maintaining professionalism and courtesy at all times
• Handled confidential customer information securely in accordance with privacy guidelines
• Supported branch management in various administrative tasks such as record-keeping, scheduling appointments, etc
• Achieved a consistently high level of accuracy when processing large volumes of cash transactions
• Demonstrated strong attention to detail when verifying signatures, identification documents, etc
• Investigated discrepancies or errors promptly to maintain timely resolution for customers
• Adhered strictly to security protocols during cash handling procedures
• Retained accurate records of all transactions, verifying compliance with regulatory requirements

• Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
• Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
• Kept a clean and organized checkout area to uphold a positive shopping experience for customers
• Sustained cash register drawer with precision, balancing daily sales and reconciling discrepancies
• Handled product returns and exchanges according to company policies while maintaining a friendly demeanor
• Utilized point-of-sale (POS) system to process discounts, coupons, gift cards, and loyalty rewards for customers
• Performed inventory management tasks such as restocking merchandise at the checkout area as needed
• Resolved customer complaints or conflicts in a professional manner to confirm customer satisfaction
• Uphold knowledge of current promotions, sales events, and store policies to effectively assist customers with their inquiries
• Collaborated with the store manager on implementing strategies to improve overall efficiency at the checkout area