Summary
Overview
Work History
Education
Skills
Timeline
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Cecilee Van De Veer

Metamora,IL

Summary

Driven professional with extensive experience in hospitality and food service. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong multitasking and clear communication skills. Proven track record in improving team performance and maintaining high standards of cleanliness and hygiene. My main goal in any work environment is to accentuate the company’s reputation of customer care and satisfaction.

Overview

11
11
years of professional experience

Work History

Bartender/ Server

Hanovers Pub
03.2023 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, stocking and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Maintain a safe atmosphere.

Managing Bartender

Germantown Grille
11.2015 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Kitchen Staff Member

Michaels Italian Feast
07.2014 - 11.2015
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Ran register and filled carryout orders quickly and efficiently.

Medical Office Assistant

Dr. Daniel Hoffman
07.2013 - 07.2014
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Performing all pre exam vitals, bloodwork, vision and DOT testing.

Education

High School Diploma -

Metamora Township High School
Metamora, IL
05.2013

Skills

  • Strong multitasking
  • Customer Service
  • Team player attitude
  • Clear and effective communication
  • Cleanliness and hygiene
  • Organizational ability
  • Handling Difficult Customers
  • Cash Register Operation
  • Menu Memorization
  • Inventory
  • Health codes compliance
  • Teamwork and Professionalism
  • Food and Beverage Service

Timeline

Bartender/ Server

Hanovers Pub
03.2023 - 06.2024

Managing Bartender

Germantown Grille
11.2015 - 06.2022

Kitchen Staff Member

Michaels Italian Feast
07.2014 - 11.2015

Medical Office Assistant

Dr. Daniel Hoffman
07.2013 - 07.2014

High School Diploma -

Metamora Township High School

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Cecilee Van De Veer