Hi, I’m
CECILE WELLWOOD
Mackay,ID
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Dedicated Customer Support professional with knowledge of service delivery and proven multitasking abilities. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
years of professional experience
Work History
Brownson Construction, LLC
Office Administrator
08.2022 - Current
Job overview
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
- Manage preparation and processing of payroll to facilitate prompt staff payments.
- Successfully manage budgets and allocated resources to maximize productivity and profitability.
- Assist in creating bids for clients
- Create and manage clients invoices
Sutter Health
Patient Service Representative
05.2021 - 07.2022
Job overview
- Answered incoming calls, scheduled appointments and sent messages to medical team with accuracy.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic to schedule appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Managed 50 patient calls per day at busiest time of month.
Kelly Connect Services
Technical Support Representative
03.2020 - 04.2021
Job overview
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Handled close call flow and responded to iOS and macOS technical support needs.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience and outstanding survey feedback.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Mackay Elementary SchoolMackay, ID
Paraprofessional
10.2019 - 03.2020
Job overview
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered curriculum in both one-on-one lessons and group learning environments.
PSI Environmental Services/WCI
Customer Service Representative
10.2017 - 10.2019
Job overview
- Provided excellent service to all customers in high call volume environment.
- Responsible for daily data entry and excel log upkeep.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Obtained corporate recognized customer service awards through Tooty INC.
Pearl River RestaurantSan Jose, CA
Bartender
01.2016 - 09.2017
Job overview
- Displayed a continuous friendly and professional persona at all times, including during peak rush hours.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Processed cash and CC payments following proper procedures and delivering correct change.
- Served high customer volumes during special events, nights, and weekends.
Cupid's CornerSan Jose, CA
Store Manager
08.2010 - 09.2016
Job overview
- Hired, trained and managed new and existing employees.
- Maintained a clean, orderly, and well-stocked store.
Completed all point of sale opening and closing procedures, including counting contents of cash register. - Generated repeat business by delivering exceptional customer service and positive engagement.
Educational Data SystemsMorgan Hill, CA
Office Assistant
08.2008 - 09.2010
Job overview
- Answered and managed incoming calls while recording accurate messages.
- Entered Accounting and HR data into the company database.
- Organized documents, made copies, filed papers and all other clerical duties.
- Assisted other departments during downtime.
Education
Evergreen Valley CollegeSan Jose, CA
Some College (No Degree) from Psychology
Santa Teresa High SchoolSan Jose, CA
High School Diploma
06.2010
Skills
- Highly motivated and organized
- Multitasking Abilities
- Problem Solving
- Account management
- Data Entry
- Administrative support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Flexible work hours4-day work weekPaid time offWork-life balanceCareer advancementWork from home optionCompany CultureHealthcare benefitsTimeline
Office Administrator
Brownson Construction, LLC
08.2022 - Current
Patient Service Representative
Sutter Health
05.2021 - 07.2022
Technical Support Representative
Kelly Connect Services
03.2020 - 04.2021
Paraprofessional
Mackay Elementary School
10.2019 - 03.2020
Customer Service Representative
PSI Environmental Services/WCI
10.2017 - 10.2019
Bartender
Pearl River Restaurant
01.2016 - 09.2017
Store Manager
Cupid's Corner
08.2010 - 09.2016
Office Assistant
Educational Data Systems
08.2008 - 09.2010
Evergreen Valley College
Some College (No Degree) from Psychology
Santa Teresa High School
High School Diploma
Similar Profiles
Sarah BrownsonSarah Brownson
Intern at Brownson Construction Inc.Intern at Brownson Construction Inc.
JAN LARSHJAN LARSH
Mill Operator / Soil Stabilization and Foam Expert at Brownson BrosMill Operator / Soil Stabilization and Foam Expert at Brownson Bros
Sophia GeorgeSophia George
Barista at Carla BrownsonBarista at Carla Brownson
Bailey BrunoBailey Bruno
Logistics Manager at Proud Source WaterLogistics Manager at Proud Source Water
JoAnn SchaeferJoAnn Schaefer
Seamstress at Dragon Fly TarpsSeamstress at Dragon Fly Tarps