Ceciley McNair
Villa Rica,GA
Summary
Versatile and seasoned Senior Manager specializing in Revenue Cycle Management. Skilled in operations management, implementing and overseeing key improvements to drive business growth and efficiency. Dedicated Senior Manager with 10 years of exceptional management performance. Offering strong administrative and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations.
Overview
11
11
years of professional experience
Work History
Supervisor of Revenue Cycle Managers
Modernizing Medicine
Boca Raton , Florida
01.2022 - Current
- Strengthened team relationships and effectiveness with a hands-on and motivational approach.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Leads team of accounts receivable specialists that are responsible for: Maintaining appropriate days in AR; Maintaining percent of AR over 120 days; Maintaining appropriate percent with credit balances; Maintaining appropriate percent of accounts sent to collections.
- Develop resolution plans with domestic and offshore affiliates as necessary.
- Serve as Subject Matter Expert (SME) in revenue cycle management including monthly reporting to, identify issues affecting performance and recommended actions to drive success.
Senior Manager, Strategic Revenue Advisory
Greenway Health
06.2019 - Current
- Lead 150+ books of business, generating 20MM+ in revenue.
- Build and maintain relationships with external and internal clients.
- Drive client retention, revenue, and satisfaction.
- Ensure the team has a deep understanding of GRS services so they are providing valuable and meaningful insight to our clients
- Strengthen team knowledge by providing thought leadership on industry best practices
- Develop reputation as an industry expert on billing and practice management processes for given specialty areas of focus
- Review client health to ensure that proper measures are being taken to improve performance
- Assist with the development of case studies highlighting outstanding achievements in revenue cycle management
- Assist, train, and consult with other departments
- Participate and/or lead departmental and other meetings as requested
- Monitor direct report’s performance and attendance; perform coaching and disciplinary actions as needed
- Focus on staff development, including ongoing mentoring and training
- Identify gaps in operational workflow and create procedures/process documentation
Client Revenue Manager
Greenway Health
Carrollton , GA
03.2013 - 06.2019
- Hired, trained, and managed revenue department team members and developed engaged, high-functioning performers.
- Worked within the core team to streamline business processes and internal controls, resulting in a scalable and detailed set of procedures.
- Performed month-end reconciliation and developed reporting metrics in coordination with client goals.
- Resolved escalated customer issues and boosted retention rates by 55%.
- Directed operations in busy 40+ person billing group managing $10 MM+ in monthly revenue, supporting 40-50 clients
- Monitor all aspects of A/R, most notably KPI metrics. Client base consistently exceeded MGMA benchmarks by specialty.
- Achieved 89%+ Customer Satisfaction rating with 60% referencing.
- Managed various specialties, including ENT, Otolaryngology, Allergy, General Surgery, Opthalmology, Primary Care, Gastroenterology, Internal Medicine, Dermatology, and Family Care.
Revenue Cycle Client Lead
Greenway Health
Carrollton , GA
02.2012 - 03.2013
- Responsible for organizing and managing work of billing team while ensuring timely processing of accounts either from billing, collections, follow-up, or customer service perspective.
- Works in collaboration with revenue cycle team to appropriately communicate issues and/or barriers, to formulate work plans for resolution of trended issues.
- Monitors staff productivity for quantity and quality, ensuring appropriate actions and documentation are completed.
- Monitors work processes and identify/implements process improvement opportunities.
- Ensures all billing and collection activities are compliant with federal, state, and industry standards and regulations.
Medical Billing Specialist
Greenway Health
Carrollton , GA
06.2011 - 02.2012
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Participate in Month End Process Activities.
Education
Business Psychology
Augusta State University
Augusta, GAHealth Administration
West Georgia Technical College
Carrollton, GACertified Professional Biller -
AAPC
11.2021
Skills
- Managing Operations and Efficiency
- Customer Relationship Management
- Negotiation and Conflict Resolution
- Process Improvement
- Training and Development
- Adaptable to Changing Conditions
- Team Building Leadership
- Service-Oriented
Timeline
Supervisor of Revenue Cycle Managers
Modernizing Medicine
01.2022 - Current
Senior Manager, Strategic Revenue Advisory
Greenway Health
06.2019 - Current
Client Revenue Manager
Greenway Health
03.2013 - 06.2019
Revenue Cycle Client Lead
Greenway Health
02.2012 - 03.2013
Medical Billing Specialist
Greenway Health
06.2011 - 02.2012
Business Psychology
Augusta State University
Health Administration
West Georgia Technical College
Certified Professional Biller -
AAPC
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