Cecilia Abrams
Lithonia,GA
Summary
Dynamic professional with a proven track record at NAPA Auto Parts, excelling in store operations and staff training. Recognized for optimizing inventory management and enhancing customer satisfaction through innovative merchandising strategies. Strong cash management skills combined with a creative approach to problem-solving drive operational success and team development.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Delivery Drive and Retail Coordinator
NAPA Auto Parts
05.2021 - 01.2025
- Coordinated inventory management to optimize stock levels and reduce excess merchandise.
- Developed and implemented training programs for new staff on product knowledge and customer service techniques.
- Analyzed sales data to identify trends, informing merchandising strategies and promotional activities.
- Streamlined communication between departments to enhance operational efficiency and improve customer satisfaction.
Receptionist
Amber Court
03.2020 - 02.2021
- Managed front desk operations, ensuring professional and welcoming environment for clients and visitors.
- Handled incoming calls, directing inquiries to appropriate departments efficiently and courteously.
- Scheduled appointments and maintained calendar for multiple staff members, optimizing time management.
- Processed client registrations and maintained accurate records in company database systems.
Health Companion
The Reliance
08.2018 - 01.2020
- Provided companionship and emotional support to clients, fostering a caring environment.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Communicated effectively with healthcare professionals to coordinate care plans and address client needs.
- Developed engaging activities tailored to individual interests, encouraging social interaction and mental stimulation.
Medical Assistant
Womes's Pavillion
06.2015 - 07.2018
- Assisted physicians with patient examinations and procedures, ensuring a smooth workflow in clinical settings.
- Managed patient scheduling and follow-up appointments, enhancing clinic efficiency and patient satisfaction.
- Administered medications and vaccinations per physician directives, adhering to safety protocols and regulations.
- Documented patient information accurately in electronic health records, improving data retrieval and reporting processes.
Education
Associate of Arts - Medical Assistant
Franklin Career Institute
Hempstead, NY05-2014
High School Diploma -
Westbury High School
Westbury, NY05-2005
Skills
- Store operations
- Staff training and development
- Cash management
- Creativity and innovation
Timeline
Delivery Drive and Retail Coordinator
NAPA Auto Parts
05.2021 - 01.2025
Receptionist
Amber Court
03.2020 - 02.2021
Health Companion
The Reliance
08.2018 - 01.2020
Medical Assistant
Womes's Pavillion
06.2015 - 07.2018
Associate of Arts - Medical Assistant
Franklin Career Institute
High School Diploma -
Westbury High School