Cecilia Albarran
Corona,Ca
Summary
I am very interested in pursuing this exceptional opportunity.
I'm a dependable individual that requires minimal supervision, extremely responsible and am adaptable to changes, enjoy working in a high paced environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Data Entry/ Intake
Dynamix Physical Therapy
Westminster, Ca
01.2019 - 05.2024
- Entering patients information on Kinnser program
- Answering phone calls
- Transferring phone calls
- Emailing agencies regarding patients visits and referral acceptance
- Help therapist translate
- Printing paperwork for therapists
- Calling patients to schedule visit
- Updated existing records with new or revised information as needed.
- Reviewed existing information for accuracy and made necessary corrections.
Customer Service
Royal Corporation
Santa Fe springs, Ca
01.2017 - 01.2019
- Answers incoming customer calls regarding orders, billing issues, product issues, service questions and general customer's inquiries, responding to emails and voicemails
- Processing orders and RMA that comes in via email, fax, calls
- Tracking shipments and providing timely information to customer
- Updates customer information and pricing in the system
- Work with management team to stay updated on product knowledge and be able to implement our service policies
- Greeted clients and provided exceptional customer service.
- Provided outstanding customer service at all times.
sales, Customer service
Paper Mart
Orange, CA
01.2013 - 01.2017
- Call Center placing orders for customers and doing returns
- Customer Service in will call area, preparing invoices for customers orders, filing paperwork, logging customers orders
- Cash and credit card transactions, booking and shipping credit cards
- Responsible for opening will call making sure we are prepared for the day and closing will call turning in paperwork and money to accounting at the end of the day
- Calling customers if they have previous orders that haven't been picked up
- Canceling orders and placing new orders for customers
- Filing processed paperwork
- Answered incoming calls promptly and professionally.
- Operated car washes to clean vehicles.
Receptionist/Herbalist
Tao of Wellness
Newport Beach
01.2015 - 01.2016
- Front Desk Receptionist
- Open and close office
- Check Patients in and out
- Schedule appointments/cancel appointments/reschedule appointments
- Answer multiple phone calls/take messages for the practitioner
- Prepare new patients files
- Cash, Checks, Credit Card transactions
- Print next day Schedule/Pull Files for patients
- Clean rooms after patients
- Herbalist
- Prepare Herb teas for patients as well as supplements
- Keep track of all supplements sold
Cashier, Engraver, Customer Service
Things Remembered
Irvine, CA
01.2010 - 01.2012
- Cashier, Cash reconciliation, bank deposits, inventory control, Stocking
- Responsible for opening the store, closing the store and ensuring that store is clean and organized during my shift
- Engraver used my skills for engraving an array of different items that are available for engraving at our store
- Customer Service, assisting customer in the selection of gifts available for purchase
- Assisted with Loss prevention especially during high sale seasons
Cashier
Rite-Aid
Garden Grove, CA
01.2007 - 01.2008
- Assisted management in making daily sales goals
- Cashier, cash reconciliation and preparing bank deposits
- Assisted in Loss Prevention both external and internal
- Effectively ran the store during shifts
- Opening and closing the store and ensured store was always clean, Stocking
- Customer service
Education
Graduated Diploma -
Gilbert South High School
Skills
- Flexible and Adaptable
- Computer Literacy
- Time Management
- Attention to detail
- Problem Resolution
- Friendly, Positive Attitude
- Communication
- Planning
References
References available upon request.
Timeline
Data Entry/ Intake
Dynamix Physical Therapy
01.2019 - 05.2024
Customer Service
Royal Corporation
01.2017 - 01.2019
Receptionist/Herbalist
Tao of Wellness
01.2015 - 01.2016
sales, Customer service
Paper Mart
01.2013 - 01.2017
Cashier, Engraver, Customer Service
Things Remembered
01.2010 - 01.2012
Cashier
Rite-Aid
01.2007 - 01.2008
Graduated Diploma -
Gilbert South High School
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