Cecilia Alequine
Lancaster,PA
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged strong problem-solving and technical skills at courtyard by Marriott . Achieved significant improvements in guest service efficiency and accuracy in order fulfillment, demonstrating a commitment to excellence and a versatile capability to adapt across various roles. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Temp Worker
Express Employment
01.2024 - Current
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Prepared boxes for shipments based on standard sizes.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Checked raw materials and completed work for defects affecting product quality.
Guest Service Representative
Courtyard by Marriott
York, Pa
09.2022 - 12.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Guest Services Associate
Marriott
05.2020 - 08.2022
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Provided guest relations, schedule development, data management and payment processing.
- Booked appointments, accepted payments and answered guest questions.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
Picker Packer
Advantage Media Services
02.2020 - 01.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Guest Services Associate
Motel 6 Hotel
07.2018 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
Education
High School Diploma -
John Piersol Mccaskey High School
Lancaster, PA06.2020
Skills
- Sales experience
- Technical skills
- Supply Restocking
- Time Management
- Professional and mature
- Inventory Replenishment
- Strong Problem Solver
- Bookkeeping
- Administrative Support
- Calendar Management
- Proofreading
- Support Services
- Business Administration
- Travel Planning
- Multi-line phone proficiency
- Business Correspondence Writing
- Documentation and Recordkeeping
- Business Writing
- Records Management
- Database Management
Timeline
Temp Worker
Express Employment
01.2024 - Current
Guest Service Representative
Courtyard by Marriott
09.2022 - 12.2023
Guest Services Associate
Marriott
05.2020 - 08.2022
Picker Packer
Advantage Media Services
02.2020 - 01.2022
Guest Services Associate
Motel 6 Hotel
07.2018 - 04.2020
High School Diploma -
John Piersol Mccaskey High School
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