Cecilia Alvarez
Huntington,TX
Summary
Enhancing productivity and efficiency through effective multitasking and teamwork. Excelled in roles requiring conflict resolution and employee relations, significantly improving workplace culture and customer satisfaction. Skilled in training development and problem-solving, adept at fostering collaborative environments and achieving goals.
Overview
6
6
years of professional experience
Work History
Production Floater
Pilgrims Pride JBS
06.2023 - 05.2024
- Assisted in achieving production targets by coordinating with team members and ensuring smooth workflow.
- Adapted quickly to various job roles within the facility, increasing overall productivity and efficiency levels.
- Contributed to a safe working environment by following safety protocols and promoting workplace cleanliness.
- Promoted a positive work culture by maintaining open communication channels with colleagues and supervisors alike.
- Maintained organized work area by cleaning and removing hazards.
Server
IHOP
11.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Team Leader
Walmart
05.2019 - 12.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Customer Service Representative
Etech
02.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Huntington High School
Huntington, TX05.2018
Skills
- Efficient multitasking
- Training and development
- Conflict Resolution
- Employee Relations
- Teamwork and collaboration
- Problem-solving
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Production Floater
Pilgrims Pride JBS
06.2023 - 05.2024
Server
IHOP
11.2022 - 02.2023
Team Leader
Walmart
05.2019 - 12.2021
Customer Service Representative
Etech
02.2018 - 03.2020
Huntington High School
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