Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Cecilia Anduaga

Newburgh,NY

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Checkout Advocate

Target
10.2018 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Handled returns and exchanges in a professional manner, adhering to store policies.
  • Consistently met or exceeded performance metrics related to transaction speed and accuracy rates while maintaining a friendly demeanor towards customers.
  • Maintained accuracy in cash handling, ensuring proper change was provided to customers.
  • Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.

Secretary's Assistant

Papeleria
02.2025 - 04.2025
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted Boss with special tasks on daily basis.
  • Managed email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Admin Support

IBM
09.2008 - 11.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Production Operator/Production Assistant

IBM
11.2000 - 08.2008
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Documented production information via daily system logs and discussed issues with management.
  • Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.

Chiropractic Office Assistant

Chiropractor Center
03.1989 - 10.1993
  • Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
  • Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
  • Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
  • Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
  • Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.

Receptionist

Caribe Curtains
07.1988 - 12.1989
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Receptionist

Garage Merced
04.1979 - 03.1988
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

Some College (No Degree) - Medical Transcriptionist/Word Perfect6.1

Cambridge Computer Learning Center
Poughkeepsie
06-1997

Some College (No Degree) - Bilingual Secretary/ Word Processing

Benedict College of Language And Commerce
Hato Rey, PR
06-1992

Some College (No Degree) - Medical Clerk

Technical Institute of Puerto Rico Junior College
Hato Rey, PR
07-1979

Skills

  • Transaction processing
  • Cash handling
  • Customer service
  • Returns management
  • Effective communication
  • Team collaboration
  • Problem solving
  • Reliability and punctuality
  • Bilingual communication

Certification

  • Medical Clerk
  • Bilingual Secretary
  • NYS Notary Public License

Languages

Spanish
Full Professional

Accomplishments

Excellence Academic Award

Poems for Everyone Except George Book

References

References available upon request.

Timeline

Secretary's Assistant

Papeleria
02.2025 - 04.2025

Checkout Advocate

Target
10.2018 - Current

Admin Support

IBM
09.2008 - 11.2010

Production Operator/Production Assistant

IBM
11.2000 - 08.2008

Chiropractic Office Assistant

Chiropractor Center
03.1989 - 10.1993

Receptionist

Caribe Curtains
07.1988 - 12.1989

Receptionist

Garage Merced
04.1979 - 03.1988

Some College (No Degree) - Medical Transcriptionist/Word Perfect6.1

Cambridge Computer Learning Center

Some College (No Degree) - Bilingual Secretary/ Word Processing

Benedict College of Language And Commerce

Some College (No Degree) - Medical Clerk

Technical Institute of Puerto Rico Junior College

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