Hi, I’m
Cecilia Anduaga
Newburgh
Summary
Dynamic professional with a proven track record at Target, excelling in cash handling and customer satisfaction. Known for reliability and empathy, consistently resolving inquiries and complaints while fostering positive relationships. Adept at maintaining accuracy and professionalism, contributing to a welcoming environment and enhancing overall customer experience.
Overview
46
years of professional experience
Work History
Target
Checkout Advocate
10.2018 - Current
Job overview
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled returns and exchanges in a professional manner, adhering to store policies.
- Consistently met or exceeded performance metrics related to transaction speed and accuracy rates while maintaining a friendly demeanor towards customers.
- Maintained accuracy in cash handling, ensuring proper change was provided to customers.
- Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.
Papeleria
Secretary's Assistant
02.2025 - 04.2025
Job overview
- Managed filing system, entered data and completed other clerical tasks.
- Assisted Boss with special tasks on daily basis.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
IBM
Admin Support
09.2008 - 11.2010
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
IBM
Production Operator/Production Assistant
11.2000 - 08.2008
Job overview
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
Chiropractor Center
Chiropractic Office Assistant
03.1989 - 10.1993
Job overview
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
Caribe Curtains
Receptionist
07.1988 - 12.1989
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Garage Merced
Receptionist
04.1979 - 03.1988
Job overview
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Cambridge Computer Learning CenterPoughkeepsie
No Degree from Medical Transcriptionist/Word Perfect6.1
06-1997
University Overview
- Awarded Medical Transcriptionist Certificate
Benedict College of Language And CommerceHato Rey, PR
Associate of Science from Bilingual Secretary/ Word Processing
06-1992
University Overview
- Excellence Academic June 1992
Technical Institute of Puerto Rico Junior CollegeHato Rey, PR
No Degree from Medical Clerk
07-1979
University Overview
- Honor Roll June 1979
Skills
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling expertise
Accomplishments
NYS Notary Public
Languages
Spanish
Full Professional
Timeline
Secretary's Assistant
Papeleria
02.2025 - 04.2025
Checkout Advocate
Target
10.2018 - Current
Admin Support
IBM
09.2008 - 11.2010
Production Operator/Production Assistant
IBM
11.2000 - 08.2008
Chiropractic Office Assistant
Chiropractor Center
03.1989 - 10.1993
Receptionist
Caribe Curtains
07.1988 - 12.1989
Receptionist
Garage Merced
04.1979 - 03.1988
Cambridge Computer Learning Center
No Degree from Medical Transcriptionist/Word Perfect6.1
Benedict College of Language And Commerce
Associate of Science from Bilingual Secretary/ Word Processing
Technical Institute of Puerto Rico Junior College
No Degree from Medical Clerk
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