Cecilia Aranda
Winchester,CA
Summary
Seasoned retail professional with more than 10 years experience in the resale and retail industry and a strong work background in hospitality. Seasoned interpersonal and communication skills with a robust record of 5-star ratings across all online platforms. Polished skillset in visuals and merchandising with an eye to recognize trends and apply strategies for growth. Confident in applying my talent and ability to boost sales and customer experience to positively impact the company’s success.
Overview
20
20
years of professional experience
Work History
Brand Ambassador- Designer Handbags
Macys Department Store
05.2025 - Current
- Establishes strong client rapport to deliver tailored and memorable customer experiences that drive brand loyalty.
- Sales strategies organized around metrics to deliver measurable results that consistently achieve sales goals.
- Fosters a positive work environment, as a reliable team player, enhancing overall team success.
- Upholds a high company standard by keeping the sales floor clean, organized, and prepared for successful sales outcomes.
- Leverages extensive product knowledge and awareness of fashion trends to inform customer interactions.
- Adapts quickly to fast-paced work conditions, meeting dynamic demands effectively.
- Resolves customer issues with professionalism and calmness, aligning actions with company values.
- Anticipates customer needs by asking insightful questions and providing effective solutions.
Online Vintage Boutique
Self
09.2018 - 05.2025
- Extensive product knowledge and outstanding sales services.
- Prioritized customer satisfaction and retention by listening to understand needs and providing exceptional sales support with timely solutions.
- Skilled with high volume demand and adaptable to handling work loads during peak hours.
- Maintained clean and organized store appearance.
- Prepared merchandise for sales floor by pricing and tagging.
- Oversaw online order and fulfillment shipping processes efficiently.
- Cultivated long-lasting customer relationships and loyalty through remarkable customer service and attention to detail.
- Forged strategic partnerships on joint ventures and shared resources building a robust high-traffic online platform.
Server
Olive Garden
01.2008 - 05.2013
- Ability to work in fast-paced stressful environments.
- Extensive menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Developed outstanding communication skills to relate and connect with a diverse groups of people.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Reliable and maintained excellent attendance records.
Greeter/Server/Trainer
Red Robin
04.2006 - 01.2008
- Assisted guests in selecting menu items and beverage pairings for enhanced dining experiences.
- Monitored dining area for cleanliness and readiness.
- Trained new team members in hospitality Front of House in creating a welcoming and inviting environment for guests increasing repeat visits.
Education
Associates - Art & Psychology
MSJC
Winchester, CA06.2009
Skills
- Strong interpersonal skills
- Problem solving
- Adaptable self-starter
- Business growth & Sales Strategy
- Visual Merchandising
- Customer service
- Goal-oriented mindset
- Skilled in managing tasks efficiently
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Brand Ambassador- Designer Handbags
Macys Department Store
05.2025 - Current
Online Vintage Boutique
Self
09.2018 - 05.2025
Server
Olive Garden
01.2008 - 05.2013
Greeter/Server/Trainer
Red Robin
04.2006 - 01.2008
Associates - Art & Psychology
MSJC