Cecilia Beaver
Rapid River,MI
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
02.2022 - Current
- Manages inventory control, cash control, and store opening and closing procedures.
- Manages store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completes hiring, training, and onboarding of new staff members.
- Sets effective store schedules based on forecasted COSDs, individual employee knowledge, and service requirements.
- Upholds and communicates store standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2021 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
SHIFT MANAGER
STARBUCKS COFFEE COMPANY
12.2018 - 07.2021
- Worked towards company goals with management team.
- Followed cash management standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed all store orders and truck deliveries.
- Trained new employees and shift managers on company standards.
- Managed daily and weekly inventory counts.
- Managed the floor to ensure business operations run efficiently.
- Resolved customer complaints and handled all questions and concerns.
- Provided feedback and coaching to partners and store managers regarding performance.
Education
ASSOCIATE OF ARTS IN SOCIAL WORK -
BAY DE NOC COMMUNITY COLLEGE
12.2019
Skills
- Training and mentoring
- Team Development
- Loss Prevention Procedures
- Payroll Management
- Talent Recruitment
- Time Management
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
02.2022 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2021 - 01.2022
SHIFT MANAGER
STARBUCKS COFFEE COMPANY
12.2018 - 07.2021
ASSOCIATE OF ARTS IN SOCIAL WORK -
BAY DE NOC COMMUNITY COLLEGE