Cecilia Becerra
Sedro-Woolley
Summary
Bilingual with expertise in customer service, healthcare, and education sectors. Demonstrates strong organizational and supervisory skills, with a proven track record of enhancing client satisfaction and operational efficiency. Passionate about fostering collaborative environments and implementing innovative solutions to drive continuous improvement and community engagement.
Overview
19
19
years of professional experience
Work History
Account Representative (Part-Time)
State Farm Carolina Mendez Agency
01.2022 - 01.2022
- Provided exceptional customer service, fostering strong client relationships and enhancing overall satisfaction.
- Managed policy renewals, ensuring timely processing and contributing to a noticeable increase in client retention.
- Maintained accurate records of client interactions, improving data integrity and streamlining follow-up processes.
- Partnered with team members to implement promotional campaigns, resulting in marked growth in agency visibility and engagement.
- Cultivated a positive team environment, enhancing collaboration and boosting morale among colleagues.
- Executed policy reviews to identify client needs, leading to tailored solutions and measurable improvements in customer satisfaction.
Front Desk Receptionist
High Flight Gymnastics Center
01.2018 - 01.2019
- Facilitated a welcoming environment for clients, enhancing customer experience and fostering long-term relationships.
- Maintained accurate records of client memberships and payments, ensuring compliance with company policies and financial accuracy.
- Coordinated with coaches and staff to streamline communication, resulting in smoother operations and improved service delivery.
- Promoted gym services and events through effective communication, driving increased participation and membership growth.
- Cultivated a friendly atmosphere for clients, enhancing satisfaction and building lasting relationships within the community.
- Optimized front desk operations, reducing wait times and improving client check-in efficiency, contributing to a more streamlined experience.
Receptionist (Part-Time)
Sea Mar Behavioral Health
01.2016 - 01.2016
- Provided exceptional customer service to clients, fostering a welcoming environment and enhancing overall client satisfaction.
- Managed scheduling and appointment coordination, ensuring efficient operations and reducing client wait times.
- Maintained accurate records and handled confidential information, upholding compliance with organizational standards.
- Collaborated with healthcare professionals to streamline communication, improving patient flow and service delivery.
- Analyzed client feedback to identify service gaps, implementing changes that led to noticeable improvements in client retention.
- Cultivated a welcoming atmosphere, enhancing client interactions and fostering a sense of trust and comfort.
Assistant Aid
The Language Exchange
01.2003 - 01.2004
- Provided personalized assistance to language learners, fostering a positive environment that encouraged confidence and engagement.
- Coordinated with educators to develop interactive workshops, resulting in increased participation and enriched learning experiences.
Education
Front Office, Medical Assistant - undefined
Green River Community College
01.2012
Diploma - undefined
State Street High School
Sedro-Woolley, WA01.2004
Skills
- Supervision
- File Management
- Customer Service
- Microsoft Office
- Spanish
- English
- Translation
- Administration
- Teaching
- Healthcare
- Digital Marketing
- Team Leadership
- Event Planning
- Data Analysis
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Account Representative (Part-Time)
State Farm Carolina Mendez Agency
01.2022 - 01.2022
Front Desk Receptionist
High Flight Gymnastics Center
01.2018 - 01.2019
Receptionist (Part-Time)
Sea Mar Behavioral Health
01.2016 - 01.2016
Assistant Aid
The Language Exchange
01.2003 - 01.2004
Front Office, Medical Assistant - undefined
Green River Community College
Diploma - undefined
State Street High School