Cecilia Carter
Jarrettsville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Office Manager
JT's Lawn And Hauling
02.2021 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintain computer and physical filing systems.
- Update reports, manage accounts, and generate reports for company database.
- Maintain accurate financial records by reconciling accounts payable / receivable transactions regularly to ensure balanced budgets.
- Created, maintain and updated filing systems for paper and electronic documents.
- Proficient in QuickBooks Online / Desktop, ClipItc, Word and Excell.
- Responsible for all payroll for employees.
- Control finances to lower costs and keep business operating within budget.
- Responsible for all accounts payable and receivable.
- Responsible for all invoicing to customers.
Office Manager
Grossman's Services, Inc
03.2015 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Responsible for contract documentation to include timely completion and execution.
- Maintain computer and physical filing systems.
- Proficient in QuickBooks Online / Desktop, ClipItc, Word and Excel.
- Keep updated reports, managed accounts, and generated reports for company database.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Streamline office operations by implementing efficient filing systems and organizational strategies.
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Control finances to lower costs and keep business operating within budget.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Responsible for all employee payroll.
- Identify and communicate customer needs to upper management and quality teams.
- Developed comprehensive policy manual outlining procedures and guidelines, contributing to a well-organized workplace culture.
Office Manager
Complete Fencing & Jenna Enterprise
07.2008 - 04.2015
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Reconciled account files and produced monthly reports.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Deli / Closing Manager
Lombardo's Market
02.2010 - 10.2011
- See below - prior employment
- Returned after surgery.
Deli Manager
Lombardo's Market
06.2005 - 01.2008
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Developed special promotions to increase revenues.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Set and oversaw weekly and special event menu plans.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Day Care Owner
Tiny Tots Day Care
11.1994 - 05.2005
Education
General Studies -
North Harford High School
Pylesville, MDPsychology / Business -
Harford Community College
Churchville, MDSkills
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Document Management
- Payroll and budgeting
- Account Reconciliation
- Credit and collections
- Word and Excel
Timeline
Office Manager
JT's Lawn And Hauling
02.2021 - Current
Office Manager
Grossman's Services, Inc
03.2015 - Current
Deli / Closing Manager
Lombardo's Market
02.2010 - 10.2011
Office Manager
Complete Fencing & Jenna Enterprise
07.2008 - 04.2015
Deli Manager
Lombardo's Market
06.2005 - 01.2008
Day Care Owner
Tiny Tots Day Care
11.1994 - 05.2005
General Studies -
North Harford High School
Psychology / Business -
Harford Community College
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