Clarita Castro

Work History

El Gordo Coqui

04.2025 - Current

Provided exceptional customer service by promptly addressing guest inquiries and needs.
Ensured cleanliness and organization of dining area to enhance guest experience.
Assisted with order taking and delivery to facilitate timely service.
Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
Maintained knowledge of menu items to effectively communicate specials and recommendations.
Handled cash transactions accurately while following company protocols for payments.
Adapted quickly to changes in menu or service procedures during peak hours.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Used slow periods to restock supplies, trays, and delivery bags.

Eta Tikotzky

05.2023 - 01.2024

Performed thorough cleaning of assigned areas, ensuring high standards of hygiene and presentation.
Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
Maintain good communication with client.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Adhered to professional house cleaning checklist.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Washed and put away kitchen dishes, utensils and glassware.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

New World Bar & Restaurant

02.2015 - 09.2015

Delivered exceptional customer service in fast-paced restaurant environment.
Managed multiple tables efficiently, ensuring timely order taking and food delivery.
Collaborated with kitchen staff to coordinate orders and address special requests.
Maintained cleanliness and organization of dining area to enhance guest experience.
Handled cash transactions accurately, processing payments and issuing receipts.
Assisted in training new servers on menu offerings and operational procedures.
Resolved customer complaints effectively, ensuring satisfaction and repeat business.
Adapted to changing priorities during peak hours, demonstrating strong multitasking skills.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Contributed to inventory management by monitoring stock levels.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Processed orders and sent to kitchen employees for preparation.
Assisted bartenders in preparing drinks and serving customers efficiently.

Willy's Place

10.2007 - 12.2012

Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Managed multi-tasking during peak hours, ensuring efficient order processing and timely service.
Trained new staff on menu details and service protocols, fostering a knowledgeable team environment.
Collaborated with kitchen staff to streamline communication, reducing order errors significantly.
Assisted in inventory management, tracking stock levels to prevent shortages and overstocking issues.
Resolved customer complaints effectively, turning challenges into opportunities for improved service experiences.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Checked guests' identification before serving alcoholic beverages.
Trained and mentored junior bartenders on cocktail preparation and customer service techniques.