Cecilia Cavazos
Universal City
Summary
Associate Property Adjuster with extensive experience in investigating and verifying property claims to prevent fraud. Skilled in policy contract review, claims processing, and providing empathetic customer service. Known for expediting claim resolutions and supporting team members with complex claims, bringing strong attention to detail and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Associate Property Adjuster
USAA
08.2023 - Current
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Demonstrated adaptability in handling a diverse range of property claims, from minor damage incidents to total loss situations.
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
- Supported team members in handling complex claims, sharing knowledge of specific policies and procedures as needed.
- Provided exceptional customer service while navigating sensitive situations involving property loss or destruction due to natural disasters or accidents.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Freelance Web/Logo Designer
Freelance
06.2022 - Current
- Met with customers to present mockups and collect information for adjustments.
- Designed website layouts, templates, and unique branded looks.
- Developed print materials such as brochures, banners, and signs.
- Put together videos for social media, advertising, and informational purposes.
- Stayed up-to-date with design trends and technology advancements to ensure contemporary logo creations.
- Edited and enhanced existing artwork and graphics.
- Enhanced brand visibility by creating engaging digital content across various platforms.
Beverage Manager
Cost Plus World Market
07.2017 - 12.2018
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Purchased beverage stock and handled all inventory needs.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
- Organized special events and promotions that attracted new patrons and increased overall sales revenue.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Shift Supervisor
Starbucks
08.2010 - 01.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Master of Science - Information Systems
Texas A&M University - Central Texas
Killeen, TX08-2023
Bachelor of Arts - Business Administration
Texas A&M University - Central Texas
Killeen, TX08-2022
Skills
- Claims Investigation
- Technical knowledge
- Customer service and support
- Workload prioritization
- Report and Records Review
- Conflict Resolution
- Attention to Detail
- Problem-solving abilities
Timeline
Associate Property Adjuster
USAA
08.2023 - Current
Freelance Web/Logo Designer
Freelance
06.2022 - Current
Beverage Manager
Cost Plus World Market
07.2017 - 12.2018
Shift Supervisor
Starbucks
08.2010 - 01.2017
Master of Science - Information Systems
Texas A&M University - Central Texas
Bachelor of Arts - Business Administration
Texas A&M University - Central Texas
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