Summary
Overview
Work History
Education
Skills
Timeline
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Cecilia Chavez

Palmer,TX

Summary

Systematic Administrative Assistant with over 6+ years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Customer Service Rep

Texas Commercial Tire
Hutchins, TX
05.2018 - 09.2020
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Issued receipts and processed refunds, credits and exchanges
  • Assisted customers with finding best tires for driving needs and specific vehicles
  • Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area
  • Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs
  • Dispatching service calls
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Sales & Finance Assistant

Century Truck Sales
Grand Prairie, TX
12.2015 - 05.2018
  • Checked accuracy and completeness of registration documents
  • Prepared sales or purchase contracts
  • Explained warranties and finance terms to customers
  • Collect payments via cash, check, bank draft or credit card
  • Request trade-in payoffs
  • Verified titles and resignments 2

Truck Sales Assistant/Title Clerk

Bruckner’s Truck Sales
Dallas, TX
02.2009 - 06.2015
  • Directed incoming calls to internal personnel and departments, routing to best qualified department
  • Respond to emails, drafted professional memos, letters and marketing copy to support business objectives and growth
  • Monitored premises, greeted and screened visitors and potential customers, address complaints
  • Prepared numerus daily deposits using a Panini check scanner
  • Scanned and mailed invoices
  • Processed vehicle registration and title paperwork on all new and used trucks and trailers sold both in and out of state
  • Accurately record and file completed vehicle sales deals.

Education

GED - undefined

Dallas Can Academy

Skills

  • Accounting familiarity – Accounts payable & Accounts receivable
  • Customer relations and communications
  • Records management
  • Office administration
  • Spreadsheet management
  • Sales training
  • MS Office familiarity
  • ADP
  • Tire Service (Goodyear sales programs)
  • Collections
  • 3

Timeline

Customer Service Rep

Texas Commercial Tire
05.2018 - 09.2020

Sales & Finance Assistant

Century Truck Sales
12.2015 - 05.2018

Truck Sales Assistant/Title Clerk

Bruckner’s Truck Sales
02.2009 - 06.2015

GED - undefined

Dallas Can Academy

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Cecilia Chavez