Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Chavez

Cimarron,KS

Summary

Bilingual Benefits Specialist dedicated to assisting employees with open enrollment for smooth and simple process. Offering more than 2 years of documenting and reporting changes in relation to benefits. Composed, talented and considered effective

team player.


Diligent Loan Processor with comprehensive background in loan processing and documentation. Facilitated seamless loan approvals by coordinating with underwriters and ensuring compliance with regulations. Demonstrated expertise in managing loan pipelines and utilizing advanced problem-solving skills to resolve complex issues.


Knowledge in FHA, VA Conventional, and cash out Refinance.

Overview

12
12
years of professional experience

Work History

Benefits Counselor

BCI Communications
02.2021 - Current
  • Supported employees during major life events like births or marriages by guiding them through relevant benefits updates or adjustments.
  • Increased awareness of wellness programs leading to higher participation rates among staff members, promoting overall wellbeing within the organization.
  • Explained advantages and limitations of different benefit programs and policies.
  • Consulted with employers to develop benefit plans and cost management solutions.

Sr Loan Processor

New American Funding
11.2020 - 10.2021
  • Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
  • Streamlined loan processing by implementing efficient workflow systems and task prioritization.
  • Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.

Sr Loan Processor

Mr. Cooper Mortgage
10.2019 - 11.2020
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
  • Streamlined loan processing by implementing efficient workflow systems and task prioritization.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.

Sr Loan Processor

DHI Mortgage Company
02.2015 - 08.2019
  • Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.

Table Games Dealer

Boot Hill Casino And Resort
07.2012 - 02.2015
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
  • Handled and shuffled cards and playing pieces to maintain game integrity.

Education

Insurance

Garden City Community College
Garden City, KS
02.2021

High School Diploma -

Garden City High School
Garden City, KS
05.1998

Skills

  • Researching issues
  • Time management abilities
  • Paperwork Processing
  • Leadership skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Analytical Thinking
  • Excellent Communication
  • Benefits understanding
  • Verbal and written communication
  • Relationship Building
  • Teamwork and Collaboration
  • Attention to Detail

Languages

Spanish
Full Professional

Timeline

Benefits Counselor

BCI Communications
02.2021 - Current

Sr Loan Processor

New American Funding
11.2020 - 10.2021

Sr Loan Processor

Mr. Cooper Mortgage
10.2019 - 11.2020

Sr Loan Processor

DHI Mortgage Company
02.2015 - 08.2019

Table Games Dealer

Boot Hill Casino And Resort
07.2012 - 02.2015

Insurance

Garden City Community College

High School Diploma -

Garden City High School

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Cecilia Chavez