Cecilia Ciabattoni

Work History

Scheduler/Receptionist/Prior Authorization Departm, receptionist

Arthritis and Osteoporosis Center Inc

09.2020 - Current

Lead front desk check in,
Interview new employee hires for front desk
Work in a team environment where cross-training is crucial to meet the needs of the organization
Ability to multi-task between serving patients and operational tasks
Collects daily cash/credit card/check payments made to the office
Calculate and sign off to daily transactions made to the office at end of day
Familiar with insurances and insurance companies that participate with our office
Assists drug reps with collecting information for the office and scheduling lunches
Answer incoming calls and route calls appropriately
Take billing payments over the phone
Update patient insurance and check insurance websites for eligibility
Pre-screen and triage patients prior to scheduling appointments
Schedule new patient appointments and mail out new patient paperwork
Take phone messages and return patient calls to providers and nursing staff
Work on incoming electronic referrals for the office
Ability to solve problems in the moment, and able to make quick decisions to better serve the patients and the organization
Update patient consents and hippa forms
Assists patients with our in house lab and imaging center
Pre screen and schedule patients for imaging at outside facilities
Check for authorizations prior to scheduling
Set up patient referrals
Fax, prints labels
Stock office supplies and maintenance a clean work area
Locking front and back entrances to the building at end of day
Cleans employee kitchen at end of day
Utilizes Athena EMR systems

Certified Medical Assistant

Center For Urologic Care

03.2017 - 08.2020

Team Lead for physician
Prepare patient charts by looking up information in Epic as well as Penn State St
Joseph's EMR system
Assure patients have their procedures, labs and imaging completed prior to telehealth/in office visits
Call patients to remind of appointments and prescreen patients for covid19
Worked remotely at home for a period of time due to pandemic
Utilize Malvern language service for translation purposes
Retrieve records by phone and fax machine
Import documents into patient charts in Urochart EMR system
Prescreen patients for their telehealth calls by going over any changes made in the patients chart
Responsible for physician schedule and blocked schedules
Triage calls from patients
Perform bladder scan ultrasounds
Foley catheter removal for patients at office visits and provide patients instructions for aftercare
Prepare patients and rooms for Uroflow testing
Fax lab orders to patient preferred laboratories/Mail patient lab slips to their home address
Instruct patients on Urodynamic procedures and collect UDS
Prepare Urodynamic patient packets including the patient's superbill and discharge instructions
Assist Nurse Practitioner during Urodynamic procedures, set up sterile field and station
Keep rooms clean and stocked
Assist patients in the bathroom, including changing and dressing and hygiene
Process urines specimens for urinalysis, urine cultures, and cytologies
Properly dispose biohazard and pathology materials
Scan patient documents into the patient chart

Medical Technician

Caron Treatment Center

01.2015 - 01.2018

Prepare patients for examination by taking their vitals and documenting them in the patient's chart
Keep the charge nurse informed of all patient needs and conditions
Assist in patient admission, transfer and discharge directed by the charge nurse
Assist nurses in detox unit
Assist in the process of admitting new patients to a treatment program
Perform medication passes to patients in various units
Order medications from pharmacy
Audit medication carts
Assist in clerical duties
Collect lab specimens
Perform EKGs
Administer injections
Perform quality control checks
Adhere to all medical emergencies

Medical Assistant

Berkshire Heights Internal Medicine

07.2012 - 12.2014

Prepare treatment rooms for patient examinations
Show patient's to examination rooms and prepare them for the physician
Record patient's medical history, vital statistics, or information such as test results in medical records
Interview patient's to obtain medical information and measure their vital signs, weight, and height
Authorize drug refills and provide prescription information to pharmacies
Help physicians examine and treat patients handing them instruments or materials or performing such tasks as giving injections or removing sutures
Change dressings on wounds
Clean and sterilize instruments and dispose of contaminated supplies
Perform electrocardiogram
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
Schedule appointments for patients
Contact medical facilities or departments to schedule patients for tests or admission
Server

Pizza Hut

01.2009 - 05.2014

Assist host or hostess by answering phones to take reservations or to-go orders
Greet and seat customers and promote daily specials
Take food and beverage orders from customers
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Collect payments from customers
Clean and bus tables
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, checking and cleaning bathrooms
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
Fill salt, pepper, sugar, cream, condiment, and napkin containers
Stock service areas with supplies

Sales Associate

Body Central

06.2006 - 04.2009

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Greet customers and ascertain what each customer wants or needs
Recommend, select, and help locate items for customers
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Exchange merchandise for customers and accept returns
Watch for theft
Maintain records related to sales
Inventory stock and requisition new stock
Ticket, arrange and display merchandise to promote sales
Clean and dust shelves, counters, and tables

Summary

Overview

Work History

Scheduler/Receptionist/Prior Authorization Departm, receptionist

Certified Medical Assistant

Medical Technician

Medical Assistant

Sales Associate

Education

Associates -

Skills

Certification

Timeline

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