Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cecilia Corona

Irvine,CA

Summary

As a reliable, proactive, discrete and resourceful administrative professional with proven managerial skills, I am actively seeking the right team of individuals with whom I can learn and grow. I take great pride in having built my career on making the lives of high-functioning individuals and organizations as seamless and efficient as possible. I look forward to expanding my skill set and expertise for the benefit of my future employer.

Overview

12
12
years of professional experience

Work History

Personal Assistant

Yo Nancy, Inc.
05.2022 - 05.2023
  • I assisted my celebrity client in managing all aspects of her life as far as scheduling, record-keeping, communications, errands, home organization and travel
  • I excelled in anticipating her every need
  • Completed of a broad variety of administrative tasks including the management of an extremely active calendar of appointments
  • Maintained appropriate filing of personal and professional documentation with the utmost discretion
  • Drafted correspondence and handled communications on my client’s behalf, especially between high-level contacts, vendors, press, etc.
  • Arranged complex and detailed travel plans, itineraries, and agendas
  • Arranged meetings and conferences for both personal and professional purposes
  • Handled and properly collected and re-distributed all mail, personal packages and correspondence
  • Carried out heavy research for products and services for home and business
  • Established new policies and procedures to optimize time and efficiency whenever the need arose
  • Handled the management and tracking of personal expenses, and coordinated with our business office to handle bill pay and to regularly withdraw large sums of cash
  • Management of all of the principal's vehicles, insurance, and out of state properties
  • I provided the “gatekeeper” and “gateway” role, creating win-win situations for direct access to my employer's time
  • I was charged with the care of my employer's pets, which including 4 chickens, 2 dogs, 2 cats and an aquarium of fish
  • I handled all aspects related to her personal needs and requests, including diet, beverages, medications/vitamins, personal care products, etc
  • Managed the household staff, including the housekeeper and groundskeeper
  • Reason for Leaving: Relocated to Orange County, CA to be closer to family

Executive Assistant

Indie-Pop Management
01.2018 - 05.2022
  • As the executive assistant for a private music label, I was in charge of managing the personal and professional lives of three executives
  • Executed heavy travel planning and expense tracking (for both business and leisure)
  • Managed executive calendars to optimize time
  • Screened personal and business calls and directed to appropriate party
  • Handled confidential and sensitive information with discretion and tact
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Handled the drafting and distribution of internal memos and communications
  • Handled the coordination and setup of in-person and virtual meetings
  • Played a key role in assisting the managing partners with a major restructuring of the business
  • Handled all aspects of event coordination
  • Conducted heavy research on special projects, as requested
  • Maintained an archive of sensitive documents and personal information
  • Used my negotiation skills and tactics to lock in the best possible pricing on all products and services
  • Managed email communications and correspondence on behalf of the company’s executives
  • Provided a task list to each executive every morning and ended the day with a list of completed and pending items
  • Provided ongoing support to the executives’ wives and family members, for the purposes of coordination
  • Reason for Leaving: The company could no longer offer me the pay rate and benefits that I required

Shift Supervisor

FEMA (Team Hope)
07.2021 - 10.2021
  • I was responsible for contributing to the care and oversight of undocumented children who were being brought into the United States on account of the ongoing border/immigration crisis
  • As the supervisor, I was responsible for managing a group of 5-10 staff members and approximately 30 children during any given shift, ensuring that all safety protocols were followed and that all of the needs of the undocumented children were met with respect to food, shelter, hygiene, health and safety
  • In light of the global pandemic, I thoroughly enjoyed getting to be a part of an historic effort in aiding children in the midst of one of the worst humanitarian crises our country has ever seen
  • I pride myself in my ability to multitask, organize and think on my feet, and am honored that I had the opportunity to use my managerial skills and experience to help those in need

Lead, ER Patient Access Services

Glendale Adventist Medical Center
01.2017 - 01.2018
  • Trained new team members in the emergency department by relaying information on company procedures and safety requirements.
  • Heavy calendar management
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Handled daily insurance verification
  • Audited team performance and compliance with HIPAA, and other regulations
  • Assisted with patient intake and registration
  • Handled heavy payment processing and collection on past-due accounts
  • Responsible for the screening and re-directing of inbound phone calls
  • Acted as a liaison between medical, administrative staff and upper level management in developing new protocols and procedures that served to benefit both staff members and patients
  • My greatest achievement at GAMC was my role in re-imagining the logistical and physical setup of the emergency room so as to optimize customer service and the general flow between patients, administrative staff and medical personnel. For this, the hospital was given high marks and statewide recognition
  • Reason for Leaving: Sought a job with higher compensation

Executive Family Assistant

Sudack-Katzenberg Family
08.2013 - 01.2017
  • Shaped the role of executive family assistant, in which I was able to implement systems to address the ever evolving needs of the family
  • Ran all aspects of the household, including cleaning services, vendor relationships, property maintenance, grocery deliveries, etc.
  • Managed and synchronized the family’s personal and professional calendars
  • I was the point of contact for repairs, organization, and personal errands. I carried out ad hoc projects to completion and catered to any of the family's special requests, no matter how big or small
  • Heavy travel planning and coordination
  • Contract and Payment Negotiation
  • Supervised the onboarding and training of new household staff
  • Inventory Assessment
  • Engaged with the family's children on an individual basis to build positive relationships
  • Worked with parents to develop and implement discipline programs to promote positive behavior
  • Coordinated playdates and outings to meet the children's physical and social needs
  • Observed confidentiality protocols and reporting requirements with detailed records of services provided
  • Reason for leaving: Career growth

Office Manager, Billing Coordinator

B.H. Dermatology Consultants
12.2010 - 08.2013
  • As the office manager of this private medical practice, I was tasked with providing support for all daily operations
  • I was promoted within a year from receptionist, and my role mainly consisted of maintaining order and harmony among a staff of 22 in implementing systems for the optimization of patient care and customer satisfaction
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Coached new hires on company processes while managing employees to achieve maximum production
  • I was tasked with maintaining employee adherence to the state’s medical guidelines and workplace procedures
  • Managed office operations while scheduling appointments for department managers
  • Under my supervision, we were able to transition the office from paper to electronic medical records
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • I coordinated the implementation of systems within the billing department, through which we were able recover more than $420,000 USD in unpaid medical claims over the course of one year
  • Reason for Leaving: Sought personal/professional job growth

Education

Some College (No Degree) - Psychology

UCLA
Los Angeles, CA

Skills

  • Travel Booking and Coordination (Domestic and International)
  • Complex Problem-Solving
  • Virtual Meetings (Zoom/MS Teams)
  • Expert proficiency with Google Workspace, Microsoft Office Suite
  • Exceptional organizational skills
  • Expert screening of inbound calls & proper phone etiquette
  • Document Filing and Retrieval
  • MAC & PC Literate
  • Excellent Oral & Written Communication Skills
  • Editing/Proofreading, Drafting Correspondence and Memos
  • Research
  • Mailing, Shipping and Receiving
  • Expense Reports
  • Bill Pay, Budgeting
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Personal Assistant

Yo Nancy, Inc.
05.2022 - 05.2023

Shift Supervisor

FEMA (Team Hope)
07.2021 - 10.2021

Executive Assistant

Indie-Pop Management
01.2018 - 05.2022

Lead, ER Patient Access Services

Glendale Adventist Medical Center
01.2017 - 01.2018

Executive Family Assistant

Sudack-Katzenberg Family
08.2013 - 01.2017

Office Manager, Billing Coordinator

B.H. Dermatology Consultants
12.2010 - 08.2013

Some College (No Degree) - Psychology

UCLA

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Cecilia Corona