Cecilia Coronel
Bell Gardens,CA
Summary
Dedicated and empathetic individual offering experience in patient care and medical office experience. Committed to obtaining the highest level of patient satisfaction. Eager to cultivate trust with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistant
US Veterans Affair Department
Long Beach, California
09.2023 - Current
- Streamlined patient intake and documentation processes for healthcare providers.
- Effectively communicated healthcare options and services to veterans.
- Collaborated with multidisciplinary teams to optimize patient care workflows.
- Managed patient scheduling and appointment coordination.
- Monitored patients pre- and post-treatment to evaluate conditions.
- Managed phone calls from patients and healthcare providers efficiently.
- Restocked rooms and supply areas, ensuring smooth operations.
- Assisted with patient weigh-ins and medical histories in preparation for examination.
Administrative Associate
Saint Johns Health Center
Santa Monica
09.2020 - 08.2023
- Request and obtain prior authorization for surgical procedures or scheduled appointments.
- Insurance verification, and claim submission.
- Schedule new patient, follow up, and post op appointment's and assist with checking in and out patients as needed.
- Request Medical Pre-Op Clearance & Pre-Surgical Test needed prior to surgery.
- Schedule surgical procedures, diagnostic testing, imaging, and radiation appointments.
- Maintain accurate records of patient care, progress & concerns.
- Scan and import documents in Epic.
- Obtain medical records, respond to e-mail's, calls and messages.
Patient Care Representative
Providence Primary Care
Los Angeles
02.2020 - 05.2020
- Scheduled appointments, processed insurance claims, and delivered required documentation to patients.
- Coordinated referrals, laboratory tests, and medical records to support healthcare providers in patient care.
- Created intake encounters for triage calls, directing them to licensed medical staff.
- Ensured nursing staff had necessary supplies readily available throughout shifts.
- Sanitized all equipment prior to use on patients to maintain safety standards.
Registration Clerk
North East Community Clinic
Harbor City
09.2019 - 01.2020
- Performed Clinical and Clerical duties with a high volume of patients in a Non profit Clinic.
- Provided professional customer service to physician offices, staff, and patients.
- Answered high volume of calls, messages, and e-mails.
- Record preparation, filing and a variety of other clerical functions associated with patient care and treatment.
- Assisted back office as needed; perform clinical MA staff duties.
- Provide and ensure patient filled out required documentation, registration and consent forms for scheduled appointment.
Security Admin Receptionist
Andrews International
Los Angeles
06.2018 - 09.2019
- Administrate front lobby, check in tenants, clients, or vendors.
- Schedule events for management and assist coordinating conferences.
- Answered high volume amount of calls, messages, e-mails and received and addressed mail.
- Data entry, filled documentation, scanned receipts, and confidential documents in system.
Job Coach
Supporting Hands & Social Vocational Services
Los Angeles
09.2015 - 06.2018
- Assist patients Mental disabilities with all administrative tasks such as referring them to doctors, schedule appointment's, and help arrange work placements.
- Called to refill or obtain medication.
- Ensure the patient was eligible to have continuing services, and fill out any documentation related to the patient's disability claim.
- Coordinated and scheduled conference meetings with regional social workers to develop effective goals for patients' well-being.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Assisted individuals with daily living activities and personal care needs.
- Monitored health conditions, reporting changes to healthcare professionals.
- Observed, reported and documented patient status and care provided.
- Collected and recorded patients' blood pressure to evaluate and note basic health status.
- Organized oral medications for clients following dosage and schedule requirements.
Education
MA Diploma - Medical Assistant Program
Technical College
South Gate10.2019
Skills
- Customer service
- Medical office support
- Bilingual communication
- Operational efficiency
Timeline
Advanced Medical Support Assistant
US Veterans Affair Department
09.2023 - Current
Administrative Associate
Saint Johns Health Center
09.2020 - 08.2023
Patient Care Representative
Providence Primary Care
02.2020 - 05.2020
Registration Clerk
North East Community Clinic
09.2019 - 01.2020
Security Admin Receptionist
Andrews International
06.2018 - 09.2019
Job Coach
Supporting Hands & Social Vocational Services
09.2015 - 06.2018
MA Diploma - Medical Assistant Program
Technical College