Cecilia Crespo

- Improvement HR processes by automating manual tasks.
- Review and entry of employment contracts in The Labor Directorate.
- Monthly of shift mesh income.
- Correction time errors in the system.
- Analysis, review and approval of hours (extraordinary and delays).
- Managed internal client requests (in person or by email).

-Managed benefits administration, ensuring timely processing and accuracy of the procedures.
- Review and analysis of salary settlements.
- Training workers in self-management processes.
- Generation of reports for subsequent analysis.
- Entry of resignations and contract termination in The Labor Directorate.
- Entry of absenteeism and presences in the system.

- Managed employee leave requests in accordance with state, and company policies.

- Facilitate resolution of employee relations issues by providing guidance, mediation, and conflict resolution services.

- Guarantee compliance with employment laws and regulations.

- Management of SAP and SuccessFactors systems.

- Receive customer requirements, register them in the system and follow up until a solution is achieved.

- Streamlined the customer service process for best faster response times.

- Processed returns of exchanges and make credit notes, adhering to company policies while prioritizing customer satisfaction.

- Managed customer complaints effectively, offering solutions - Maintained accurate records of customer interactions, inputting data into CRM systems for tracking purposes.

- Control and monitoring of purchase orders placed online.

- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.

- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.

- Utilized problem-solving skills to address customer queries and complaints.

- Answered customer questions about product availability and shipment times.

- Responsible for reviewing, entering, sending and monitoring failed products to the corresponding technical service, maintaining records in the system SAP.