Cecilia C Sorrelman
Duncan,USA
Summary
Ambitious and dedicated professional with a proven track record in business planning and leadership, consistently driving substantial growth and exceeding profitability benchmarks. Exceptional graphic design skills complement a strong ability to create tailored solutions that resonate with customer needs. Experienced in navigating challenging environments, demonstrating resilience and adaptability while achieving outstanding results. Committed to leveraging expertise to contribute to organizational success and enhance brand presence.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
21
21
years of professional experience
Work History
Owner
Stormee Originals Sublimation & Vinyl
01.2020 - Current
- Kept business operations on sound financial footing with successful forecasting, budget management and resource allocation.
- Delivered consistent service to develop customer base.
- Built competitive edge with well-planned growth and strategic business development.
- Contacted clients about new products and available services, boosting purchases and revenues.
- Communicated with team, customers and vendors to resolve conflicts.
Sales Supervisor
Harbor Freight Tools USA
06.2024 - 08.2025
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Constructed displays and signs to promote specified products and sales promotions.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
- Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.
- Enhanced customer loyalty by implementing rewards program tailored to high-value clients.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
- Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Developed and enforced policies and procedures for compliance with company policies.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Haul Truck Driver
FMI
08.2022 - 06.2024
- Kept truck clean and in good operating condition with daily upkeep.
- Minimized safety issues with regular vehicle inspections and proper incident reporting.
- Kept truck cab clean and organized at all times.
- Communicated with dispatchers for route updates, delivery instructions, and troubleshooting.
- Adapted to changing schedules or last-minute route changes as needed.
- Inspected vehicles before and after trips to ensure optimal performance and safety.
- Checked tires, brakes, fluids, lights, mirrors regularly as part of preventive maintenance routines.
- Navigated various road conditions and adjusted driving techniques accordingly.
- Contributed to efficient mining operations by continuously moving loads to processing locations.
- Organized hauling by staying in frequent contact with dispatch and fellow operators.
Haul Truck Trainee
Freeport Mcmoran
12.2018 - 06.2019
- Received my green card on Haul trucks.
- Practiced and used proper ppe.
- Followed all instructions given to me.
- Always on time.
- Practiced Safety drove haul truck to and from destinations received by 402.
- Learned radio communications.
Substitute Teacher
Morenci Arizona Public School
08.2016 - 08.2018
- Followed the teacher’s written instructions.
- Supported other teachers in classrooms and in common areas.
- Used course materials to teach lessons planned by absent teacher.
- Upheld class discipline standards to keep students on-task.
- Kept students safe and secure with vigilant monitoring of students and visitors.
- Taught lessons to classes in various subjects.
- Left detailed notes to notify classroom teachers of student progress.
- Used different teaching approaches and offered one-on-one instruction to help students with difficult concepts.
- Uphold school discipline standards for individual students and entire classroom.
- Updated classroom records with attendance and participation information.
- Supervised students during quizzes and exams to prevent cheating.
- Handled instructional, assignment and testing needs to maintain course progress.
- Escorted students to designated safe areas during fire drills.
Warehouse/Sales
Industrial Tool & Supply
10.2004 - 08.2008
- Ordered tools for Phelps Dodge Employees.
- Provided cost savings to Mine Management.
- Followed all mining safety rules.
- MSHA TRAINING.
- Delivered tools and equipment to other parts of mine.
- Left hand driving.
- Worked on mining property.
- Sales.
Education
High School Diploma -
Joseph City High School
Joseph City, AZEducation
Eastern Arizona College
Thatcher, AZElementary for Math Teachers - Education
Cochise Community College
Willcox, AZCertification - Accounting - Business
Northland Pioneer College
Holbrook, AZMassage Therapy
Scottsdale School of Healing Arts
Scottsdale, AZSkills
- Administrative management
- Financial oversight
- Social media management
- Supplier relationship development
- Financial budget management
- Utilized appropriate PPE
- Budget management
- Operated haul truck for Freeport McMoRan
- Customer service expertise
- Small business management
- Digital marketing expertise
- Business management
- Sales team management
- Talent development
- Employee development
- Cash flow optimization
- Design coordination
- Analytical thinking
- Problem-solving abilities
- Customer service
- Reliability
- Adaptability and flexibility
- Active listening
- Multitasking Abilities
- Effective communication
- Inventory tracking and management
- Client service
- Sales management
- Verbal and written communication
- Operations management
- Consulting
- Cost reduction
- Accounting expertise
- Profit and loss
- Sales oversight
- Decision-making
- Self motivation
- Effective team leadership
- Multitasking
- Interpersonal skills
- Problem-solving aptitude
- Excellent communication
- Inventory control
- Goal setting
Timeline
Sales Supervisor
Harbor Freight Tools USA
06.2024 - 08.2025
Haul Truck Driver
FMI
08.2022 - 06.2024
Owner
Stormee Originals Sublimation & Vinyl
01.2020 - Current
Haul Truck Trainee
Freeport Mcmoran
12.2018 - 06.2019
Substitute Teacher
Morenci Arizona Public School
08.2016 - 08.2018
Warehouse/Sales
Industrial Tool & Supply
10.2004 - 08.2008
Education
Eastern Arizona College
Elementary for Math Teachers - Education
Cochise Community College
Certification - Accounting - Business
Northland Pioneer College
Massage Therapy
Scottsdale School of Healing Arts
High School Diploma -
Joseph City High School
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