CECILIA Daniel
Miami,FL
Summary
Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at MDFlow with training in Microsoft office.
Overview
17
17
years of professional experience
Work History
Intake Representative
QMC
06.2022 - 10.2024
- I managed five different hospital portals pulling face sheets for the doctors for billing purposes
- Also pulled and did Medical Records for all five hospitals
- Also provided billing with the flow of the hospital patients for they where still in house or discharged
Call center representative
Physician Business Central Office, PBCO
10.2019 - 06.2022
- Making calls and answering calls for a small physical therapy center in the Miami area
- Also use multiple computer screens to input information.
Health and Wellness Consultant
Jenny Craig
04.2019 - 07.2019
- I consulate with my clients on what there health reasons are to lose weight and help them reach them on a weekly basis
- Also do appointment scheduling and outbound calls for leads to futher the bussiness needs
- Do outbound customer service care calls to touch base with clients and handle business needs as they are needed on a day to day basis.
Site Supervisior
Jenny CraiCRAIG
03.2017 - 04.2019
- I was the manager of the Coral Reef location and I handled all the manager duties that where needed for the center
- Daily business numbers, inventory on a weekly basis and other various location neededs
- I also handled the hiring process for employees with my manager at time and also did interviews with applying employees.
Customer Service Coordinator
Jenny Craig
07.2011 - 12.2013
- I handled all the stocking needs that where needed for my center at the time
- I also accepted deliveries on a weekly basis and also input them into the computer
- I scheduled appointments and pulled food orders for the consultants on a daily basis and basically helped in whatever else was needed of me at the time.
Navarro Discount Pharmacy, Navarro
11.2007 - 09.2009
- I was a cashier and handled money on a daily basis as well as customer service when I was at my cash register
- I also handled western union, money orders, phone and bill payments and other various needes.
Education
Associate of Arts - Mass Communication
Miami Dade College
Miami, FL04.2011
High School Diploma -
Miami Senior High School
Miami, FL05.2006
Skills
- Data entry
- Records management
- Records maintenance
- Empathic communication
- Multitasking
- Microsoft Office
- Consultation and advisory
Timeline
Intake Representative
QMC
06.2022 - 10.2024
Call center representative
Physician Business Central Office, PBCO
10.2019 - 06.2022
Health and Wellness Consultant
Jenny Craig
04.2019 - 07.2019
Site Supervisior
Jenny CraiCRAIG
03.2017 - 04.2019
Customer Service Coordinator
Jenny Craig
07.2011 - 12.2013
Navarro Discount Pharmacy, Navarro
11.2007 - 09.2009
Associate of Arts - Mass Communication
Miami Dade College
High School Diploma -
Miami Senior High School
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