Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Daniel

Miami

Summary

Results-driven Intake Representative with expertise in records management and data entry. Proven ability to multitask and maintain accurate records. Skilled in empathic communication and Microsoft Office. Accomplished Customer Service Coordinator with experience in inventory management and appointment scheduling. Proficient in consultation and advisory, and adept at handling outbound customer service calls.

Overview

17
17
years of professional experience

Work History

Check Out

South Florida ENT
04.2025 - Current

Schedule appointments

Handle all the billing and closing

Answer questions about deductibles

Confirm appointments via phone

Service Solutions Representative

Clinical Care Medical Center
12.2024 - 04.2025

I answered call from patients

Scheduled appointments

Check appointments

Answer calls from provider offices

Scheduled transportation for patients

Intake Representative

QMC
06.2022 - 10.2024
  • Managed five different hospital portals pulling face sheets for the doctors for billing purposes
  • Pulled and uploaded Medical Records for all five hospitals
  • Assisted billing with the flow of the hospital patients to be informed that patients were either still in house or discharged

Call Center Representative

Physician Business Central Office, PBCO
10.2019 - 06.2022
  • Making calls and answering calls for a small physical therapy center in the Miami area
  • Also use multiple computer screens to input information

Customer Service Coordinator

Jenny Craig
07.2011 - 07.2019
  • Handled all the stocking needs that where needed for my center at the time
  • Accepted deliveries on a weekly basis and also input them into the computer
  • Scheduled appointments and pulled food orders for the consultants on a daily basis and basically helped in whatever else was needed of me at the time
  • SITE SUPERVISOR
  • Manager of the Coral Reef location and I handled all the manager duties that where needed for the center
  • Daily business numbers, inventory on a weekly basis and other various location neededs
  • Handled the hiring process for employees with my manager at time and also did interviews with applying employees

Health and Wellness Consultant

Navarro Discount Pharmacy
11.2007 - 09.2009
  • Consulated with my clients on what there health reasons are to lose weight and help them reach them on a weekly basis
  • Appointment scheduling and outbound calls for leads to futher the bussiness needs
  • Outbound customer service care calls to touch base with clients and handle business needs as they are needed on a day to day

Cashier

Navarro Discount Pharmacy
11.2007 - 09.2009
  • Cashier and handled money on a daily basis as well as customer service when I was at my cash register
  • Handled western union, money orders, phone and bill payments and other various needes

Education

Associate of Arts - Mass Communication

Miami Dade College
Miami, FL
04.2011

High School Diploma -

Miami Senior High School
Miami, FL
05.2006

Skills

  • Data entry
  • Records management
  • Records maintenance
  • Empathic communication
  • Multitasking
  • Microsoft Office
  • Consultation and advisory

Languages

Spanish
Native or Bilingual

Timeline

Check Out

South Florida ENT
04.2025 - Current

Service Solutions Representative

Clinical Care Medical Center
12.2024 - 04.2025

Intake Representative

QMC
06.2022 - 10.2024

Call Center Representative

Physician Business Central Office, PBCO
10.2019 - 06.2022

Customer Service Coordinator

Jenny Craig
07.2011 - 07.2019

Health and Wellness Consultant

Navarro Discount Pharmacy
11.2007 - 09.2009

Cashier

Navarro Discount Pharmacy
11.2007 - 09.2009

Associate of Arts - Mass Communication

Miami Dade College

High School Diploma -

Miami Senior High School