Cecilia Daniels
Chicago,IL
Summary
Dedicated Administrative Assistant professional with over 5 years of successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
FirstService Residential
12.2017 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled 40 incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Door Staff
Titan security
05.2012 - 12.2017
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Denied entrance to building to unauthorized persons.
- Secured all doors in office and main building after hours.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Supervised over 4 staff members
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Worked at Millennium Park
- Maintained excellent customer relations.
- Kept work area clean and safe.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Helped guests transport large items.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
Enumerator
U.S. Census Bureau
04.2010 - 07.2010
- Counted number of people living in household
- Collected data and prepared forms for processing statistics
- Handle situations of conflict with tact and professionalism
- Practice safety policies and procedures
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 20 community households per day
Home Aid
M&D Healthcare
04.2008 - 07.2008
- Certified CNA employee
- Monitored clients safety at all times
- Escorted clients on daily outings and to appointments
- Observed clients behavior, documented concerns and logged medication and completed daily reports
- Remain alert to recognize life-threatening situations
- Provided direct personal care and administrative services to clients.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Education
Community Association Management - Property Management
Institute of Real Estate Management
Chicago, IL05.2022
Certificate -
Pyramid Career Institute
Chicago, IL2012
High School Diploma -
Austin Career Education Center
Chicago, Illinois06.2004
Skills
- 20-hr basic security training certificate
- CPR and first aide trained
- Fire protection and life safety
- Able to work in a fast-paced environment
- Conflict resolution techniques
- Weapons training
- MS Word for reports
- Planning and handling emergency situations
- Keeping incident notes and writing reports
- Physical security and crime prevention
- Superior customer service
- Supervisor
- Microsoft Windows
- Microsoft Outlook
- Bookkeeping
- Yardi
- Citrix
- Typing Proficiency
- Data Management
- Judgment and Decision-Making
- Organize Files
- Staff Motivation
- Internal Communications
- Time Management
- Employee Training
- Mail Management
- Document Retrieval
- Microsoft SharePoint
- Organizing and Categorizing Data
- Negotiation
- Monitoring
- Office administration
- Filing and data archiving
- Information security
- Report Development
- Time management
- Multi-line phone proficiency
- Writing reports
- Supervising staff
- Records management
- Office management
- Administrative support
- Invoice Processing
Timeline
Administrative Assistant
FirstService Residential
12.2017 - 10.2023
Door Staff
Titan security
05.2012 - 12.2017
Enumerator
U.S. Census Bureau
04.2010 - 07.2010
Home Aid
M&D Healthcare
04.2008 - 07.2008
Community Association Management - Property Management
Institute of Real Estate Management
Certificate -
Pyramid Career Institute
High School Diploma -
Austin Career Education Center