Summary
Overview
Work History
Education
Skills
Timeline
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CECILIA DE LA RIVA

Santa Clara,CA

Summary

Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.

Overview

1
1
year of professional experience

Work History

Cajera

Ramiro Perez
Santa Clara, CA
05.2024 - 08.2024
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.

Client Service Executive

Natali Zevallos
Santa Clara, CA
06.2023 - 06.2024
  • Processed client orders in a timely manner, ensuring accuracy and quality of service.
  • Provided customer service support to clients, responding quickly and accurately to inquiries.
  • Maintained accurate records of all transactions including invoices, payments, returns.
  • Researched and resolved customer complaints in an effective and professional manner.
  • Ensured compliance with company policies related to client service standards and procedures.
  • Tracked customer orders throughout the entire process from order placement to delivery.
  • Performed administrative duties such as filing documents and updating databases accordingly.

Education

Contabilidad

Universidad Nacional Del Altiplano
Peru
12-2001

Skills

  • Drawer balancing
  • Cash Register Operation
  • Product Recommendations
  • Cash Handling
  • Customer Service
  • Customer Assistance
  • Regulatory Compliance
  • Merchandise Restocking
  • Order Taking
  • Organizational abilities
  • Customer service excellence
  • Order Verification
  • Inventory Management
  • Written and verbal communication
  • Inventory Control
  • Records Maintenance
  • Cleaning and sanitizing
  • Customer Relations
  • Issue Resolution
  • Conflict Resolution
  • Money Handling

Timeline

Cajera

Ramiro Perez
05.2024 - 08.2024

Client Service Executive

Natali Zevallos
06.2023 - 06.2024

Contabilidad

Universidad Nacional Del Altiplano

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