Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Delgado

Cocktail Server
Anchorage,AK

Summary

Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.

Energetic with strong wine, spirit and craft beer knowledge. Accustomed to balancing quality with efficiency in high-volume service environments.

Proactive with 10 years of experience. Proficient in POS and providing best-in-class and fast-paced customer service. Distinguished history of increasing revenue and customer satisfaction.




Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Cocktail Server

907 Ale House And Grill
07.2017 - 05.2025
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.

Cocktail Server

Sea Galley
09.2014 - 12.2016
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Streamlined order-taking process for faster service and increased table turnover rate.
  • Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Implemented feedback collection from customers to identify areas for improvement, leading to enhanced service quality.

Education

High School Diploma -

Mira Loma Christian Adult School
Mira Loma, CA
07.2005 - 07.2009

Skills

  • Menu presentation
  • ID Verification
  • Craft beer knowledge
  • Guest Relations Management
  • Food and beverage pairings
  • Menu Memorization
  • Craft Beer Expertise
  • Tableside Service
  • Food safety knowledge
  • Food Running
  • Food station setup
  • Cash Handling
  • POS System Operation
  • Service prioritization
  • Customer Service
  • Complaint resolution
  • ABC standards
  • Handling guest complaints
  • Reading body language
  • Alcohol awareness
  • Strong Communication Skills

Timeline

Cocktail Server

907 Ale House And Grill
07.2017 - 05.2025

Cocktail Server

Sea Galley
09.2014 - 12.2016

High School Diploma -

Mira Loma Christian Adult School
07.2005 - 07.2009

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Cecilia DelgadoCocktail Server