Cecilia Diaz
Cape Coral,FL
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
24
24
years of professional experience
Work History
Senior Boxing Specialist
Arthrex
Anna Maria, FL
10.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- work with the team to achieve goals and new instructions given, by the supervisor.
- Label printing and verifying, use of SAP Windchill and other corporate systems.
Senior Inventory Control Clerk
Arthrex
Anna Maria, FL
08.2018 - 10.2021
- Trained new employees on inventory control processes, ensuring consistency across all team members.
- Managed cycle counting program to maintain up-to-date inventory records and identify discrepancies early on.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies.
- Collaborated with team members to implement new procedures, boosting overall productivity.
- Maintained inventory count, tracked usage, and documented variances.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing products.
General Manager
Wendys Restaurant
Estero, FL
06.2001 - 03.2018
- I started as an employee, work hard and gained skills need to become a manager
- I became an assistant manager at age of 21 yr old
- became a co-manager (store manager right hand) 5 yrs later
- in 2015 I became a store manager. then a training store manager
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Collaborated with regional and corporate leadership to share insights, discuss challenges, and contribute to the overall success of the company.
- Monitored customer interactions regularly to address concerns promptly and maintain high levels of satisfaction.
Education
Estero High School
Estero, FL05-2002
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Root-cause analysis
- Team collaboration
- Coaching and mentoring
- Continuous improvement
- Knowledge sharing
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Organizational skills
- Task prioritization
Languages
Spanish
Native or Bilingual
Timeline
Senior Boxing Specialist
Arthrex
10.2021 - Current
Senior Inventory Control Clerk
Arthrex
08.2018 - 10.2021
General Manager
Wendys Restaurant
06.2001 - 03.2018
Estero High School