Cecilia Diaz
Cape Coral,FL
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
24
24
years of professional experience
Work History
Senior Boxing Specialist
Arthrex
10.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- work with the team to achieve goals and new instructions given, by the supervisor.
- Label printing and verifying, use of SAP Windchill and other corporate systems.
Senior Inventory Control Clerk
Arthrex
08.2018 - 10.2021
- Trained new employees on inventory control processes, ensuring consistency across all team members.
- Managed cycle counting program to maintain up-to-date inventory records and identify discrepancies early on.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies.
- Collaborated with team members to implement new procedures, boosting overall productivity.
- Maintained inventory count, tracked usage, and documented variances.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing products.
General Manager
Wendys Restaurant
06.2001 - 03.2018
- I started as an employee, work hard and gained skills need to become a manager
- I became an assistant manager at age of 21 yr old
- became a co-manager (store manager right hand) 5 yrs later
- in 2015 I became a store manager. then a training store manager
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Collaborated with regional and corporate leadership to share insights, discuss challenges, and contribute to the overall success of the company.
- Monitored customer interactions regularly to address concerns promptly and maintain high levels of satisfaction.
Education
Estero High School
Estero, FL05-2002
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Root-cause analysis
- Team collaboration
- Coaching and mentoring
- Continuous improvement
- Knowledge sharing
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Organizational skills
- Task prioritization
Languages
Spanish
Native or Bilingual
Timeline
Senior Boxing Specialist
Arthrex
10.2021 - Current
Senior Inventory Control Clerk
Arthrex
08.2018 - 10.2021
General Manager
Wendys Restaurant
06.2001 - 03.2018
Estero High School
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