Cecilia Dimler
New Providence,NJ
Overview
31
31
years of professional experience
Work History
Dog Walker
The Peaks Pet Nanny
04.2021 - Current
- Increased client satisfaction by providing timely and attentive care for their pets.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
- Maintained professional relationships with clients, providing exceptional customer service at all times.
Dog Walker
Self Employed
08.2017 - Current
- Increased client satisfaction by providing timely and attentive care for their pets.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Managed scheduling and invoicing efficiently to maintain organized records and prompt payments from clients.
- Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
- Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
- Maintained professional relationships with clients, providing exceptional customer service at all times.
- Offered tailored services such as medication administration or special accommodations for elderly or disabled pets as needed.
In Store Shopper
Amazon/wholefoods
03.2020 - 03.2024
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Streamlined store operations by maintaining accurate inventory records and proactively restocking shelves.
- Boosted sales through effective upselling techniques and in-depth product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
Load Planner/Administrative Assistant
United Parcel Service, UPS
04.2007 - 06.2014
- Streamlined load planning processes by implementing efficient scheduling and routing strategies.
- Reduced transportation costs for the company with effective load planning and consolidation techniques.
- Enhanced on-time delivery rates by optimizing route selection and adjusting plans according to real-time data.
- Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
- Managed high volumes of daily shipping activities, consistently meeting deadlines and achieving customer satisfaction.
- Analyzed shipment data to identify trends and areas for improvement in load planning operations.
- Assessed freight compatibility, prioritizing loads based on factors such as weight distribution, dimensions, and delivery requirements.
- Monitored performance metrics, identifying areas for improvement in load planning efficiency and effectiveness.
- Complied strictly with regulatory guidelines and industry best practices in all aspects of load planning operations.
- Conducted regular audits of completed plans verifying accuracy compliance relevant safety regulations.
- Used both manual and electronic methods to compute aircraft weight and balance.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Load Planner/Administrative Assistant
United Parcel Service, UPS
11.1997 - 04.2007
- Monitored performance metrics, identifying areas for improvement in load planning efficiency and effectiveness.
- Implemented contingency plans during unforeseen disruptions in transportation or other logistical challenges related to load planning activities.
- Complied strictly with regulatory guidelines and industry best practices in all aspects of load planning operations.
- Increased overall operational efficiency by continuously updating knowledge of market trends affecting load planning processes.
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
- Conducted regular audits of completed plans verifying accuracy compliance relevant safety regulations.
- Supported management''s efforts towards continuous improvement through participation process improvement initiatives related load planning.
- Used both manual and electronic methods to compute aircraft weight and balance.
- Performed pre-flight and post-flight of aircraft and aircraft systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Dispatcher Coordinator/Customer Service Representative
United Parcel Service, UPS
03.1993 - 06.1997
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
Bachelor of Arts - Journalism
Laica Vicente Rocafuerte
Guayaquil/ Ecuador02.1990
Skills
- Customer Service
- Animal Grooming
- Medication Administration
- Emergency Response
- Schedule Management
- Punctual and Reliable
- Documentation and Recordkeeping
- Reliability and punctuality
- Work Planning
Certification
Timeline
Dog Walker
The Peaks Pet Nanny
04.2021 - Current
In Store Shopper
Amazon/wholefoods
03.2020 - 03.2024
Dog Walker
Self Employed
08.2017 - Current
Load Planner/Administrative Assistant
United Parcel Service, UPS
04.2007 - 06.2014
Load Planner/Administrative Assistant
United Parcel Service, UPS
11.1997 - 04.2007
Dispatcher Coordinator/Customer Service Representative
United Parcel Service, UPS
03.1993 - 06.1997
Bachelor of Arts - Journalism
Laica Vicente Rocafuerte
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