Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Duran

HEMET,CA

Summary

Professional with extensive experience in the retail industry, specializing in personalized shopping services and customer engagement. Known for effectively identifying client needs, building strong relationships, and delivering tailored solutions that drive customer satisfaction and sales. Demonstrates a proven ability to collaborate within teams and adapt to fast-paced, dynamic environments. Highly skilled in client communication, product knowledge, inventory management, and efficient order fulfillment. Adept at multitasking and problem-solving, consistently achieving high-quality results while fostering positive relationships with both customers and team members.

Overview

9
9
years of professional experience

Work History

Personal Shopper

Walmart
07.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Assist customers and delivery drivers with issues that come up.
  • Assist customers and drivers with retuning products to the store.


Overnight Stocker

Walmart
11.2023 - 07.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Utilized a pallet jack to move items to and from the backroom and salesfloor

Sandwich Artist

Subway
07.2023 - 11.2023
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Crew Member

Sonic
03.2021 - 08.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Busser

Los Girasoles
05.2016 - 08.2017
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

Associate of Science - Psychology And Behavioral Sciences

Mt San Jacinto College
San Jacinto, CA
05-2026

High School Diploma -

Salida High School
Salida, CO
05-2022

Skills

  • Customer engagement and support

  • Attention to detail

  • Planning and organization

  • Decision-making

  • Relationship building

  • Heavy lifting

  • Problem-solving

  • Multitasking

  • Teamwork

  • Able to keep up with fast paced environments

  • Self motivation

  • Adaptability

Languages

English
Native or Bilingual
Spanish
Professional Working
Greek
Limited Working

Timeline

Personal Shopper

Walmart
07.2024 - Current

Overnight Stocker

Walmart
11.2023 - 07.2024

Sandwich Artist

Subway
07.2023 - 11.2023

Crew Member

Sonic
03.2021 - 08.2023

Busser

Los Girasoles
05.2016 - 08.2017

Associate of Science - Psychology And Behavioral Sciences

Mt San Jacinto College

High School Diploma -

Salida High School

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