Cecilia Dyet
South Jordan
Summary
Proven expert in data analysis and customer service, with a track record of resolving complex issues for Zions Bancorporation and Salt Lake Express. Excelled in operational research, enhancing team collaboration, and streamlining processes, significantly reducing case load times. Skilled in Microsoft Excel and effective communication, adept at building strong relationships and achieving results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service/Back Office Support
Salt Lake Express
Idaho Falls
05.2009 - 10.2016
- Made reservations for Salt Lake Express and Greyhound passengers.
- Resolved Issues and concerns for Drivers and Clients.
- Processed and balanced daily cash transactions for Salt Lake Express, Greyhound, and Chevron.
- Entered Greyhound driver tickets for the collection of fees from the Greyhound Corporation.
- Input, verified, and approved invoices for Shaka's Chevron
- Entered manufacturers' coupons for reimbursement.
- Entered data on existing Excel spreadsheets for various accounts.
Research and Adjustment Specialist
Zions Bancorporation
Las Vegas
10.2007 - 11.2008
- Researched and resolved various internal operational outages.
- Researched and resolved incoming outage cases from the Federal Reserve and various financial institutions.
- Brought a large, old, outstanding case load to a current status.
Education
High School Diploma -
Shelley High School
Shelley, ID05-1973
Skills
- Data analysis
- Customer service
- Issue resolution
- Operational research
- Attention to detail
- Team collaboration
- Regulatory compliance
- Conflict resolution
- Invoice processing
- Cash handling
- Microsoft Excel
- Effective communication
- Time management
- Teamwork and collaboration
- Troubleshooting
- Basic math
- Written communication
- Communication
- Team management
- Social perceptiveness
- Verbal communication
- Relationship building
Affiliations
- Reading
- Enjoying Family Activities
- Jigsaw Puzzles
- Adult Coloring
Certification
- Served as the Salt Lake Clearing House Representative for First Interstate Bank
- Received Customer Service Award from First Interstate Bank when I supervised the Research and Adjustments Department
- Was selected for a committee in rewriting the yearly review requirements for Wells Fargo when I was their Research and Adjustment manager in Salt Lake City, UT
References
References available upon request.
Timeline
Customer Service/Back Office Support
Salt Lake Express
05.2009 - 10.2016
Research and Adjustment Specialist
Zions Bancorporation
10.2007 - 11.2008
High School Diploma -
Shelley High School
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