Cecilia Esteban
Spring Lake
Summary
Professional hospitality worker prepared for this role. Skilled in delivering exceptional customer service, managing orders efficiently, and maintaining clean, welcoming environment. Strong team player focused on adaptability and achieving results. Reliable and flexible with positive attitude and strong communication skills.
Overview
5
5
years of professional experience
Work History
Restaurant Food Server
Two Tony's Italian Kitchen and Wine Bar
05.2024 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
Restaurant Hostess
Two Tony's Italian Kitchen and Wine Bar
04.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Restaurant Busser
Two Tony's Italian Kitchen and Wine Bar
04.2021 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
Retail Worker
Jrennee Salon, Spa, And Boutique
01.2020 - 04.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Cleaner Helper
Jrennee Salon, Spa, and Boutique
01.2020 - 01.2023
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
- Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
Education
No Degree -
Spring Lake Highschool
Spring Lake, MI 05-2025
Skills
- Clear communication
- Order taking
- Table setting
- Food safety practices
- Professional appearance
- Cleanliness standards
- Handling complaints
- Guest relations
- Personal hygiene
- Cash handling
- Supply restocking
- Front-of-house display creation
- Positive and professional
Timeline
Restaurant Food Server
Two Tony's Italian Kitchen and Wine Bar
05.2024 - Current
Restaurant Hostess
Two Tony's Italian Kitchen and Wine Bar
04.2021 - Current
Restaurant Busser
Two Tony's Italian Kitchen and Wine Bar
04.2021 - Current
Retail Worker
Jrennee Salon, Spa, And Boutique
01.2020 - 04.2023
Cleaner Helper
Jrennee Salon, Spa, and Boutique
01.2020 - 01.2023
No Degree -
Spring Lake Highschool
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