Cecilia Fernadnez
Albuquerque
Summary
Dynamic Patient Access Representative with a proven track record at Albuquerque Health Care for the Homeless, excelling in customer service and HIPAA compliance. Expert in appointment scheduling and insurance verification, I enhance patient experiences through effective problem-solving and strong team collaboration, consistently reducing wait times and fostering trust with patients.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Albuquerque Health Care for the Homeless
12.2024 - Current
- Greeted and assisted patients upon arrival, ensuring a welcoming experience.
- Collected and verified patient information to maintain accurate records.
- Scheduled appointments using electronic health record systems for efficient workflow.
- Collaborated with healthcare staff to streamline patient access procedures effectively.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Chiropractic Assistant
Chiropractic Center
01.2016 - 10.2024
- Assisted patients with scheduling appointments and managing office workflow.
- Provided support during chiropractic treatments, ensuring patient comfort and safety.
- Educated patients on treatment plans and post-care instructions to enhance recovery.
- Maintained accurate patient records using electronic health record systems.
- Trained new staff on office procedures and best practices for patient interaction.
- Implemented improvements in patient intake processes, enhancing overall efficiency.
- Coordinated insurance verification processes, ensuring timely approvals for patient treatments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Education
High School Diploma -
NEDP
Albuquerque, NM09-2025
Office Administration Certificate -
Albuquerque Job Corps
Albuquerque, NM06-2013
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Fluent In Spanish
- Multitasking and organization
- Appointment scheduling
- Problem-solving
- Team collaboration
- Data entry
- Attention to detail
- Punctual and hardworking
Timeline
Patient Access Representative
Albuquerque Health Care for the Homeless
12.2024 - Current
Chiropractic Assistant
Chiropractic Center
01.2016 - 10.2024
High School Diploma -
NEDP
Office Administration Certificate -
Albuquerque Job Corps
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