Motivated customer service and sales specialist with over 8 years retail experience in fast-paced, team-based environments. Self-motivated professional skilled in training staff and establishing rapport with clients. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Looking to expand professional reach with a company that will allow to learn and progress in customer service and administration. Authorized to work in the US for any employer.
Hi, I’m
Cecilia Fort
South Toms River,NJ
Summary
Overview
11
years of professional experience
Work History
Garage Kings Central NJ
Account Representative
03.2021 - 11.2024
Job overview
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Supported customer satisfaction through regular follow-up and communication.
- Processed client payments and updated accounts.
- Streamlined account management processes to improve efficiency and reduce errors.
- Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
- Streamlined invoice and billing processes for clients, making transactions smoother and less time-consuming.
- Advocated for clients within company, ensuring their feedback and needs were prioritized in product development.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Properly schedule appointments to allow for the most efficient use of time.
Arctic Air Conditoning
Customer Service Representative
10.2019 - 12.2020
Job overview
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Resolved HVAC issues over phone with multiple customers daily.
- Managed Home Depot department within company, speaking and scheduling with customers, making sure all documents and payment were done and closed out correctly.
- Trained office employees and technicians on Home Depot system and how to use app properly.
- Managed all Commercial Accounts and created maintenance contracts/pricing based off equipment on location.
- Managed review site SocialClimb and responded to all reviews posted about company from all review sites.
Gold Medal Service
Customer Service Representative
06.2018 - 10.2019
Job overview
- Greet customers upon answering the phone
- Book/schedule appointments
- Making outbound/receiving inbound calls
- Routinely answered customer questions regarding merchandise and pricing
- Recommended products and services aligned with customers' needs and preferences
- Promoted the business as a superior provider committed to efficiency and accuracy when engaging with customers
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Directed calls to appropriate individuals and departments
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers via telephone
- Asked open-ended questions to assess customer needs
Art of Salad
Sales Associate
11.2017 - 06.2018
Job overview
- Greet customers upon entering restaurant
- Make salads to customer's request
- Handle cash register and cash sales
- Mix smoothies to customer's request
- Break down salad bar at the end of the night
- Kept work areas clean and neat at all times
- Prepared merchandise for sales floor
- Verified that all customers received receipts for purchases
- Provided repeat customers with exceptional care and attention
- Answered questions regarding the store and its merchandise
- Worked collaboratively in team environment
Quick Chek
Shift Leader/Tobacco Manager
06.2013 - 11.2017
Job overview
- Greet customers upon entering the store
- Manage all tobacco sales
- Run shift for entire store during shift
- Check in with vendors
- Manage and handle safe and bank drops
- Responsible for up selling customers at counter
- Handle customer discrepancies
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Built long-term customer relationships and advised customers on purchases and promotions
- Accurately logged all daily shipping and receiving orders
Education
Toms River High School SouthToms River
High School Diploma
06-2017
University Overview
Skills
- Microsoft (Word, Excel, Outlook, PowerPoint, etc)
- Exceptional communication skills
- Multitasking
- Ability to work well under pressure
- Highly Dependable
- Book/Schedule appointments
- Handle cash
- Customer Service
- Sales
- Quick learner
- Creative problem solver
- Credit card processing
- Multi-line phone talent
- Excellent attention to details
- Data entry
- Extremely organized
- Remote sales
- Follow-up techniques
- Communication and negotiations
- CRM proficiency
- Account management
- Customer engagement
Timeline
Account Representative
Garage Kings Central NJ
03.2021 - 11.2024
Customer Service Representative
Arctic Air Conditoning
10.2019 - 12.2020
Customer Service Representative
Gold Medal Service
06.2018 - 10.2019
Sales Associate
Art of Salad
11.2017 - 06.2018
Shift Leader/Tobacco Manager
Quick Chek
06.2013 - 11.2017
Toms River High School South
High School Diploma
Similar Profiles
Jay ParkerJay Parker
Team Lead at Garage KingsTeam Lead at Garage Kings
Lakisha MccallLakisha Mccall
Insurance Verification Specialist- Work From Home at Radiology Affiliates of Central NJInsurance Verification Specialist- Work From Home at Radiology Affiliates of Central NJ
Marinus WolversMarinus Wolvers
President/Owner at Assisting Hands Central NJPresident/Owner at Assisting Hands Central NJ