Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Gakpe

Pittsfield,MA

Summary

Dynamic healthcare professional with extensive patient care expertise at Berkshire Medical Center. Proven ability to enhance operational efficiency and improve patient outcomes through effective communication and meticulous documentation. Skilled in medical terminology and adept at fostering teamwork, ensuring compliance, and streamlining administrative processes for optimal care delivery.

Overview

17
17
years of professional experience

Work History

Unit Assistant

Berkshire Medical Center
01.2023 - Current
  • Assisted in managing patient records and scheduling appointments efficiently.
  • Coordinated communication between healthcare teams to enhance workflow.
  • Supported administrative tasks, ensuring compliance with protocols and procedures.
  • Maintained inventory of medical supplies, contributing to operational readiness.
  • Organized patient care documentation, facilitating timely access to information.
  • Streamlined appointment reminders, improving patient attendance rates.
  • Provided front desk support, enhancing patient experience through effective interaction.
  • Contributed to team meetings with feedback on process improvements and efficiencies.
  • Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
  • Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
  • Conducted regular rounds to monitor patients'' conditions, promptly addressing any concerns or issues that arose.
  • Ensured cleanliness and regulatory compliance within the unit by adhering to sanitation guidelines and protocols.
  • Acted as a liaison between patients, families, and healthcare providers, enhancing overall communication and collaboration.
  • Maintained strong education of medical terminology and information regarding medications.
  • Coordinated patient transportation, promoting timely access to necessary medical services and treatments.
  • Collaborated with other departments across the hospital facility for seamless coordination of services needed for optimal patient care outcomes.
  • Streamlined administrative tasks for improved efficiency in the unit, ensuring timely completion of duties.
  • Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
  • Assisted nurses with essential tasks, contributing to high-quality patient care and satisfaction.

Certified Nursing Assistant

Berkshire Place
04.2017 - 06.2020
  • Assisted patients with daily living activities, promoting independence and comfort.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained cleanliness and organization of patient rooms, ensuring a safe environment.
  • Supported the implementation of care plans by documenting patient progress accurately.
  • Educated patients and families on health management and safety practices effectively.
  • Collaborated with interdisciplinary teams to enhance patient care quality and outcomes.
  • Advocated for patient needs, fostering a compassionate care atmosphere within the facility.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.

General Manager

Tropical African Market
04.2008 - 2017
  • Directed daily operations to enhance customer satisfaction and streamline service delivery.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Mentored staff on best practices, improving team performance and employee engagement.
  • Analyzed sales data to identify trends, informing strategic purchasing decisions for product selection.
  • Developed training programs to elevate team skills and ensure compliance with safety standards.
  • Fostered relationships with local suppliers, enhancing product offerings and community ties.
  • Coordinated marketing efforts to increase brand visibility and drive foot traffic to the market.
  • Led initiatives to improve operational efficiency, reducing service time while maintaining quality standards.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

No Degree - Occupational Therapy Assistant

Springfield Technical Community College
Springfield, MA

Associate of Science - Health Sciences

Greenfield Community College
Greenfield, MA
05.2025

Skills

  • Patient care expertise
  • Medical terminology
  • Data entry proficiency
  • Policy enforcement
  • Document management
  • Data confidentiality
  • Calendar management
  • Report preparation
  • Patient care delivery
  • Meeting scheduling
  • Expense tracking
  • Microsoft office expertise
  • Order transcription
  • Patient assistance
  • Admissions coordination
  • Medical order implementation
  • Infection control
  • Operations management
  • Documentation review
  • Staff scheduling
  • Staff development
  • Sales management
  • Policy development

Timeline

Unit Assistant

Berkshire Medical Center
01.2023 - Current

Certified Nursing Assistant

Berkshire Place
04.2017 - 06.2020

General Manager

Tropical African Market
04.2008 - 2017

No Degree - Occupational Therapy Assistant

Springfield Technical Community College

Associate of Science - Health Sciences

Greenfield Community College

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Cecilia Gakpe