Cecilia Galarza

Greet patient entered demographics into the EMR system collecting co-pays coinsurance any outstanding balance is patient has verified insurances, ordering supplies, maintaining the front reception area, clean rooming patient monthly expiration checks on supplies and medication answer phone scheduled patient’s appointment appointments

• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Managed inventory control, cash control, and store opening and closing procedures.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Approved regular payroll submissions for employees.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Assisted with hiring, training and mentoring new staff members.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
• Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
• Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
• Greeted numerous visitors, vendors and interview candidates.
• Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
• Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
• Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
• Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
• Prepared, collected and distributed outgoing and incoming mail and packages.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained order and cleanliness of reception area for professional and inviting atmosphere.
• Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
• Maintained confidentiality of information regarding clients and company.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Assisted the physician with physical therapy

Assisted with mortalities, e-stem, ultrasound procedures, heating treatments

Greeted patient upon arrival, answered phones, entered patient demographics into EMR system collected co-pay coinsurance, any outstanding balances.

Did wellness marketing events?

Ordered office supplies

Confirm patient’s appointments and rescheduled

Ordered supplies for the office meeting the front area cleaned

Hired, trained new employees

Room patients and also prepare your treatment rooms for them