CECILIA GODWIN
Birmingham,AL
Summary
Acquiring a career position which will allow me to demonstrate my Managerial, Leadership and Professional Skills developed throughout my working experience.
Overview
34
34
years of professional experience
Work History
Consumer Care Manager
MainStreet Inc
Birmingham, AL
04.2023 - 05.2024
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
REVENUE CYCLE MANAGER/OPERATIONS MANAGER
Serenity Laboratories, LLC
Atlanta, GA
04.2021 - 03.2023
- Responsible for overall operations of the laboratory
- Hiring of the Receptionist
- Hiring of Custodian
- Scouting / Hiring of Courier Services
- Placing all Operational facility orders
- Liaison between Upper Management and staff
- Directed and implemented Billing Policies and Procedures
- Updated Standard Billing Operating Procedures
- Hired and trained all Billing personnel (Insurance Follow Up , Data Entry, Prior Authorization and Customer Service)
- Managed/Monitored Accounts Receivables
- Verified Bank Deposits
- Liaison between Third Party Billing Company and Upper Management
- Credentialing Specialist
- Monthly Accounts Receivables reporting to Upper Management
REVENUE CYCLE MANAGER
LabSolutions
Atlanta, GA
04.2017 - 08.2021
- Liaison between Upper Management and staff
- Directed and implemented Billing Policies and Procedures
- Updated Standard Operating Procedures
- Hired and trained all Billing personnel (Insurance Follow Up , Data Entry, Prior Authorization and Customer Service)
- Managed/Monitored Accounts Receivables
- Verified Bank Deposits
- Liaison between Third Party Billing Company and Upper Management
- Credentialing Specialist
- Monthly Accounts Receivables reporting to Upper Management
BILLING MANAGER
Circulogene Theranostics
Birmingham, AL
01.2016 - 04.2017
- Liaison between Upper Management and staff
- Directed and implemented Billing Policies and Procedures
- Updated Standard Operating Procedures
- Managed/Monitored Accounts Receivables
- Verified Bank Deposits
- Liaison between Third Party Billing Company and Upper Management
- Credentialing Specialist
- Monthly Accounts Receivables reporting to Upper Management
Revenue Cycle Supervisor
Atherotech Diagnostics Lab
Birmingham, AL
06.2001 - 01.2016
- Liaison between Upper Management and staff
- Directed and implemented Billing Policies and Procedures
- Updated Standard Operating Procedures
- Hired and trained all Billing personnel (Insurance Follow Up , Data Entry, Prior Authorization and Customer Service)
- Managed/Monitored Accounts Receivables
- Credentialing Specialist
- Monthly Accounts Receivables reporting to Upper Management
SPECIAL SERVICE SUPERVISOR
The Home Depot Inc
Fairfield, AL
03.1990 - 05.1996
- Supervised team of six employees and delegated duties and responsibilities to each member.
- Trained Customer Service Employees
- Managed all Special Order projects
- Managed daily delivery orders
- Responsible for weekly schedule / vacation schedule of Delivery Drivers and Special Service employees
Education
Disney Leadership Academy
Orlando, FL08.2019
ALABAMA - Accounting
A & M UNIVERSITY
Normal, ALSkills
- Compliance Assessment
- Staff Recruitment and Hiring
- Team Building Leadership
- Billing Cycle Performance
- Spreadsheet Tracking
- Collections Actions
- Account Monitoring
- Sales Support
- Operational Reporting
- Time Management
- Goal Setting
Timeline
Consumer Care Manager
MainStreet Inc
04.2023 - 05.2024
REVENUE CYCLE MANAGER/OPERATIONS MANAGER
Serenity Laboratories, LLC
04.2021 - 03.2023
REVENUE CYCLE MANAGER
LabSolutions
04.2017 - 08.2021
BILLING MANAGER
Circulogene Theranostics
01.2016 - 04.2017
Revenue Cycle Supervisor
Atherotech Diagnostics Lab
06.2001 - 01.2016
SPECIAL SERVICE SUPERVISOR
The Home Depot Inc
03.1990 - 05.1996
Disney Leadership Academy
ALABAMA - Accounting
A & M UNIVERSITY
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