OBA (Out of Box Audit)
CSAT Solutions
- Verified Box is in good condition to be shipped
- Verified Air bill address to address of shipping information
- Verify all issues were resolved according to customer complaint
- Verify all parts replaced were not damaged, including any additional damage was not caused during repair
- Checking alignment on LCD and Clamshell with TopCase
- Team Player
- “Line Lead position” sending out any email, reports needed, keeping up with the percentage accordingly to work load received
- Sending failure reports for whole units that did not pass through line inspection
- Sending Whole unit back to review or placing on Hold for Engineering or Failure Analysis
- Assuring issues found were resolved before shipping out Whole Units that fail
- Distributing work to the line to achieve percentage needed accordingly to work load received
- Training new people on the line to learn skill sets to complete work load for the day
