Cecilia Gray
Gray,GA
Summary
Experienced Medical Receptionist with a strong background in scheduling, patient coordination, and medical operations. Adept at managing high-volume calls, handling inquiries, coordinating with medical staff, and processing insurance verifications while delivering exceptional customer service. Highly proficient in electronic medical records (EMR) systems, medical billing, and data entry, ensuring accuracy and compliance with HIPAA regulations. A detail-oriented and tech-savvy professional, skilled in multitasking, problem-solving, and maintaining efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Vineville Internal Medicine
06.2024 - Current
- Schedule patient appointments and manage physician calendars efficiently.
- Verify patient insurance, process co-pays, and handle billing inquiries.
- Maintain and update patient records using electronic medical records (EMR) systems.
- Coordinate referrals, authorizations, and pre-certifications for specialist visits or procedures.
- Ensure compliance with HIPAA regulations and maintain patient confidentiality.
Senior Customer Service Advocate
UHC United Healthcare
09.2022 - 06.2024
- Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
- Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
- Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
Order Processing Specialist
Amazon
08.2019 - 09.2022
- Coordinated with customers regarding order changes, cancellations, and returns via phone, chat, and email.
- Communicated with vendors regarding product availability and delivery timelines.
- Audited existing order processing procedures to identify areas for improvement.
- Processed payments according to established protocols.
- Maintained detailed records of all orders received and shipped
Data Entry Clerk
Kohls DC
01.2015 - 08.2019
- Accurately entered, organized, and maintained billing and invoice data, ensuring timely processing and financial accuracy.
- Prepared accounts receivable reports and generated revenue summaries to support controllers with critical financial insights.
- Assisted in the successful migration of financial data from Excel to TANS Place, improving data accuracy and workflow efficiency.
- Conducted data verification and quality checks to maintain the integrity of financial records.
- Managed high-volume data entry tasks while meeting strict deadlines and maintaining confidentiality.
Education
High School Diploma -
Jones County High School
Gray, GASkills
- Customer service
- Attention to detail
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Technical Savvy
- Medical terminology
- Insurance verification
- HIPAA
- Microsoft office
- Electronic Medical Records
Timeline
Front Desk Receptionist
Vineville Internal Medicine
06.2024 - Current
Senior Customer Service Advocate
UHC United Healthcare
09.2022 - 06.2024
Order Processing Specialist
Amazon
08.2019 - 09.2022
Data Entry Clerk
Kohls DC
01.2015 - 08.2019
High School Diploma -
Jones County High School
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