Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cecilia Griffin

Cleveland

Summary

Skilled Assembly Line Production Worker with solid experience in manufacturing industry. Demonstrates strong understanding of assembly line procedures, quality control standards, and workplace safety regulations. Strengths include powerful organizational skills, ability to work as part of team and adaptability to fast-paced production environments. Significant impact made in previous roles by increasing efficiency and reducing waste through proactive identification of process improvements. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

17
17
years of professional experience

Work History

Assembly Line Production Worker

Lincoln Electric
Euclid
05.2025 - Current
  • Operated welding tools to fabricate metal components according to specifications.
  • Interpreted blueprints and technical drawings for precise fabrication tasks.
  • Prepared workstations by organizing tools and materials for daily tasks.
  • Conducted quality checks on finished products to ensure adherence to standards.
  • Maintained equipment by performing routine inspections and minor repairs.
  • Ensured compliance with safety regulations at all times while working on the shop floor.
  • Performed regular housekeeping duties such as cleaning tools and equipment after use.
  • Operated machinery to assemble components efficiently on the production line.
  • Inspected finished products for quality and adherence to specifications.
  • Assisted in training new employees on assembly techniques and safety practices.
  • Reported equipment malfunctions to supervisors for timely repairs and maintenance.
  • Rotated through various positions on the assembly line as needed by management.
  • Communicated effectively with team members regarding production goals and objectives.
  • Stacked finished products onto pallets in preparation for shipment from the facility.
  • Identified defective parts or items needing rework during inspections.
  • Tested completed products for proper functioning before shipping them out.
  • Assisted in training new employees on assembly line processes and procedures.
  • Assisted in troubleshooting mechanical problems related to the assembly process.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Boxed, labeled, and moved items to keep production lines moving swiftly.
  • Worked through each required task and step in production processes.

Patient Service Representative

Relatecare
Cleveland
01.2022 - 05.2022
  • Facilitated patient appointments and managed scheduling for optimal service delivery.
  • Assisted patients with inquiries and resolved issues promptly and effectively.
  • Utilized electronic health record systems to maintain up-to-date patient information.
  • Maintained a professional demeanor while managing high-volume calls and inquiries efficiently.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Registered patients by verifying records to update computer system and patient charts.

Training Coordinator

VA Medical Center
Cleveland
09.2008 - 04.2022
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.
  • Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
  • Maintained training records and documentation in accordance with VA policies.
  • Facilitated communication between trainers and participants to enhance learning experiences.
  • Assisted in evaluating the effectiveness of training programs through feedback collection.
  • Developed training programs for healthcare staff at the VA Medical Center.
  • Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
  • Ensured that all necessary equipment was available prior to a session commencing.
  • Maintained up-to-date knowledge of training trends, developments, and best practices.
  • Assisted in the development of succession planning initiatives through targeted training efforts.
  • Promoted a culture of continuous learning and improvement within the organization.
  • Developed training materials and manuals to support diverse learning styles and organizational objectives.
  • Utilized learning management systems (LMS) to administer online training and track employee progress.
  • Facilitated team-building exercises to enhance workplace collaboration and morale.
  • Explained goals and expectations required of trainees.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Coordinated lab activities, ensuring efficient workflow and resource management.
  • Developed and maintained standard operating procedures for laboratory processes.
  • Trained new staff on safety protocols and lab equipment usage.
  • Facilitated communication between researchers and administrative staff regarding lab needs.
  • Organized training sessions to enhance team skills in laboratory techniques.
  • Organized and supervised the daily activities of the laboratory staff, including assigning tasks and providing instruction.
  • Trained new employees on proper laboratory techniques and safety protocols.
  • Developed and maintained laboratory safety procedures to ensure compliance with all relevant regulations.
  • Created and maintained spreadsheets and databases to detail specimen collection and data gathering.
  • Resolved customer complaints relating to laboratory services in a timely manner.
  • Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.

Education

Certified Medical Assistant - Medical Assisting

Cleveland Institute of Dental And Medical Assist
Mayfield Heights, OH
06-2005

High School Diploma -

Euclid High School
Euclid, OH
06-2002

Skills

  • Communication skills
  • Team collaboration
  • Employee training
  • Problem solving
  • Assembly line operation
  • Blueprint interpretation
  • Quality assurance
  • Time management
  • Safety compliance
  • Reading comprehension
  • Work order review
  • Critical thinking
  • Multitasking and organization
  • Reliability and punctuality
  • Attention to detail
  • OSHA compliance
  • Customer relationship management
  • Electronic health records
  • Patient scheduling
  • Training and development
  • Process improvement
  • Conflict resolution
  • Machinery operation
  • Customer service

References

References available upon request.

Timeline

Assembly Line Production Worker

Lincoln Electric
05.2025 - Current

Patient Service Representative

Relatecare
01.2022 - 05.2022

Training Coordinator

VA Medical Center
09.2008 - 04.2022

Certified Medical Assistant - Medical Assisting

Cleveland Institute of Dental And Medical Assist

High School Diploma -

Euclid High School

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