Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CECILIA GUTIERREZ

Denver,CO

Summary

Knowledgeable Case Manager experienced in coordinating care for participants and families. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Caring and skilled advocate passionate about positively impacting programs and helping participants by providing expert support. Familiar with working with individuals with development disabilities and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Overview

12
12
years of professional experience

Work History

Director of Care Navigation Program

Denver Inner City Parish
12.2019 - 07.2023
  • Achieved program goals by effectively motivating and supervising medical, technical and clerical staff.
  • Directed and conducted recruitment, hiring, and training of personnel.
  • Directed, supervised, and evaluated work activities of AARP/SER personnel.
  • Protected patient data with secure records management system.
  • Met coverage demands by establishing work schedules and assigning specific jobs.
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
  • Responded promptly to participants and staff questions and quickly resolved issues, cultivating strong, long-term relationships
  • Managed the Care Navigation Program and resource navigators
  • Build relationships with partner organizations
  • We specialized in working with community, youth and families
  • Provided advocates and care navigators to assist with needs
  • Coordinated resources
  • Trained onboarding care navigators
  • Maintained updated materials fro training purposes such as policies and procedures, step by step training materials, and other content as needed
  • Work closely with partner agencies such as EOC, DHS, MHCD, and many more
  • Outreach and event coordinator
  • Graphic design/Photography for marketing and outreach material
  • Trained folks to use the peak website as a provider to assist clients to create an account and apply for government benefits
  • Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.

Office Manager, • Executive Assistant

Denver Inner City Parish
01.2017 - 12.2019
  • Built collaborative working relationships within organization to achieve goals.
  • Created communication plans and utilized social media and messaging channels to promote news, announcements, and events
  • Managed daily workloads by organizing effective schedules and delegating tasks.
  • Kept all paperwork current and compliant with internal standards and legal requirements.
  • Improved tracking for key metrics through continuous monitoring and reporting for grant purposes
  • Coordinated scheduling for internal and external meetings, travel plans, conference calls, and day-to-day executive obligations
  • Maintained positive public relations with customers, vendors, and industry partners.
  • Answered phone calls and directed calls to appropriate parties.
  • Updated reports, managed accounts, and generated reports for company database.

Family Advocate

Advocacy Denver
08.2014 - 01.2017
  • Managed a caseload using well-developed time management, organizational and task prioritization skills.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Collaborated with families to assist in growth, development and education to increase potential.
  • Identified available community resources and programs for families of disabled children and adults
  • Identified available community resources and programs for families of individuals with intellectual and development disabilities (I/DD)
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Documented data and completed accurate updates to case records.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.

Home base Teacher

Catholic Charities Denver
04.2011 - 07.2014
  • Developed an educational plan for in home teaching
  • Provided evaluations to determine the child development progress
  • Encouraged active learning by creating lessons and projects to engage problem-solving and creative abilities.
  • Established relationships with other community agencies
  • Resource and referral coordinator
  • Follow up on medical needs and work closely with Denver Health to make sure children were up to date on immunizations and physicals.
  • Organized classroom spaces and materials for optimal student learning.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Science (B.S - Mental health

Metropolitan State University
Denver, CO
05.2012

A.S - Human Services

Community College of Denver
Denver, CO
05.2008

Medical Clerical and HIPPA, Certificate -

Community College of Denver
Denver, CO
05.2006

High School Equivalency Diploma -

Emily Griffith Opportunity School
Denver, CO
12.2005

Skills

  • Proficient Bilingual Skills
  • Program Coordinator
  • Microsoft Office Suite Proficiency
  • Non-Profit Experience
  • Multitask and ability to work Independently
  • Community Resource
  • Advocacy
  • Database Administration
  • Adobe software
  • Office Administration
  • Meeting Coordination and Support
  • Digital Marketing
  • Case Management
  • Verbal and Written Communication

Languages

Spanish
Native or Bilingual

Timeline

Director of Care Navigation Program

Denver Inner City Parish
12.2019 - 07.2023

Office Manager, • Executive Assistant

Denver Inner City Parish
01.2017 - 12.2019

Family Advocate

Advocacy Denver
08.2014 - 01.2017

Home base Teacher

Catholic Charities Denver
04.2011 - 07.2014

Bachelor of Science (B.S - Mental health

Metropolitan State University

A.S - Human Services

Community College of Denver

Medical Clerical and HIPPA, Certificate -

Community College of Denver

High School Equivalency Diploma -

Emily Griffith Opportunity School

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