Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Henson

Clearfield,Utah

Summary

Confident supervisor with experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Excellent at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Senior Accounting Clerk

Jobcorps
01.2023 - Current
  • Provided accounting and clerical support for JobCorps.
  • Maintained clean and organized files by keeping employee and student pay records up-to-date.
  • Completed payroll functions to facilitate accurate and prompt staff payments.

Reacreation Advisor

JobCorps
10.2022 - 01.2023
  • Built and maintained relationships with students to provide ongoing support.
  • Supervised over 20 students in recreational activities.
  • Worked with a team of 8 to ensure a safe and enjoyable environment for recreational activities.

Front End Supervisor

Sams Club
04.2012 - 03.2013
  • Monitored cash drawers in 21 checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Sales Floor Team Lead

Sam's Club
06.2004 - 04.2012
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended monthly sales meetings and quarterly sales trainings.

Shift Supervisor

Wings Over Greenville
01.2003 - 07.2003
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enforced company policies and regulations with employees
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

Shift Manager

Papa Johns Pizza
09.2001 - 01.2003
  • Trained and mentored several new employees to maximize team performance.
  • Kept over 10 employees operating productively and working on task to meet business and customer needs.
  • Supervised 10-15 employees at a time and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Ensured all food handling policies and procedures were being followed at all times.
  • Followed proper ingredient charts to increase profits and decrease food waste.

Education

High School Diploma -

White Oak High School
Jacksonville

Skills

  • Calculator Usage
  • Collections and Invoice Processing
  • Payroll Operations
  • Office Operations
  • Deposit Verification
  • Safety Awareness
  • Labor and Food Cost Control
  • Staff Scheduling
  • Inventory Management
  • Hiring and Training
  • Schedule Oversight
  • Managing Operations and Efficiency

Timeline

Senior Accounting Clerk

Jobcorps
01.2023 - Current

Reacreation Advisor

JobCorps
10.2022 - 01.2023

Front End Supervisor

Sams Club
04.2012 - 03.2013

Sales Floor Team Lead

Sam's Club
06.2004 - 04.2012

Shift Supervisor

Wings Over Greenville
01.2003 - 07.2003

Shift Manager

Papa Johns Pizza
09.2001 - 01.2003

High School Diploma -

White Oak High School

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Cecilia Henson