Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Cecilia Hernandez

Operational Manager
Splendora,TX

Summary

Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.



Overview

16
16
years of professional experience

Work History

Operations Manager

Chacon Autos
09.2017 - 04.2024
  • Monitored daily cash discrepancies, order Inventory for Shop & Office staff .
  • Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
  • Conducted weekly performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained new employees on customer service, money handling,organizing strategies and file keeping.
  • Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
  • Resolved discrepancies in data entry activities for accurate audits of documentation .
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Processed customer orders and accurately handled payment transactions.
  • Answered calls, took messages, and transferred calls to correct Departments.
  • Negotiated contracts and agreements with Customers , securing favorable terms for the company and the customer.
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
  • Improved Customer registration process by streamlining documentation and data entry tasks.
  • Scheduled Shop appointments and logged in New Claims
  • Entered title and vehicle information into database.
  • Prepared title documents to submit legal transfer work to DMV.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.

Shift Supervisor

CashAmerica
04.2012 - 09.2017
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Responded to and resolved customer questions and concerns.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Built relationships with customers to encourage repeat business.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced social media presence with creative content and effective targeting.
  • Developed marketing strategies and resolved problems to drive sales.
  • Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
  • Increased online sales revenue by implementing targeted marketing campaigns and optimizing website content.
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on Jewelry , electronics , Attire , House , Lawn items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.

Shift Supervisor

Ultra
04.2011 - 12.2012
  • Provided Supervisory Guidance
  • Assist Employee with Problem Resolution
  • Trained new employees and delegated daily tasks and responsibilities.
  • Recommend Promotions or Disciplinary Actions
  • Enforce Safety Regulations
  • Interface with Peers & Upper Management
  • Placed orders for housekeeping supplies and guest toiletries.
  • Engaged with Tenants on Floor requirements and amenities to promote overall satisfaction.

Shift Supervisor

ABM
12.2007 - 04.2012
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Supervise & Coordinate cleaning phase of the property.
  • Evaluated employee performance and developed improvement plans.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Maintained required records of work hours, budgets and payrolls.
  • Communicated repair needs to maintenance staff.
  • Seek new ways to improve customer service
  • Enforce Safety Regulations

Education

High School Diploma -

St.Michaels Learning
2009

Skills

  • Problem-Solving
  • Operations Management
  • Customer Service
  • Bilingual
  • Data Entry
  • Social Media Marketing and Advertising
  • Cash Handling
  • Microsoft Office /Excel
  • Inventory Control
  • Organizational Skills
  • Staff Training

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Chacon Autos
09.2017 - 04.2024

Shift Supervisor

CashAmerica
04.2012 - 09.2017

Shift Supervisor

Ultra
04.2011 - 12.2012

Shift Supervisor

ABM
12.2007 - 04.2012

High School Diploma -

St.Michaels Learning

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Cecilia HernandezOperational Manager