Cecilia Hernandez
Denver,CO
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
The Argyle Assisted Living
07.2024 - Current
- Warmly greet and assist residents, families, guests, and team members in person and over the phone.
- Manage incoming calls and direct them appropriately with professionalism and efficiency.
- Provide information about The Argyle and the surrounding Berkeley neighborhood, known for its walkable streets, local eateries, and vibrant community spirit.
- Assist with administrative tasks, including sorting mail, scheduling, and data entry.
- Monitor and maintain the front desk area, ensuring it remains tidy and welcoming.
- Respond promptly to residents and visitor inquiries, addressing concerns with empathy and efficiency.
- Support the leadership team with special projects as needed.
Office Coordinator
CBRE
07.2021 - 03.2022
- Front desk receptionist screening visitors to ensure a safe space and maintain COVID protocol.
- Office support for meetings and events such as room reservations, catering set up and clean up.
- Interact with vendors to maintain the office running smoothly.
- Restock office supplies on both floors and always maintain the professional appearance of the office.
- Mail collection and distributions, courier service coordinator and printing room operations.
- Offered support with vendors to maintain office productivity.
Administrative Assistant
T-Mobile
04.2019 - 01.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
- Prepare packages for shipment, pick up and courier services for prompt delivery to customers.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Monitored supervisor’s work calendar and scheduled appointments, meetings and travel.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Arranged rapid office equipment repair and maintenance with vendors.
Member Service Rep/Personal Assistant
Colorado Credit Union
03.2018 - 03.2019
- Assist members with questions and concerns regarding their banking accounts.
- Process transactions, activate and block credit cards, and assist management and loan officers as secretary.
- Open new accounts and loans.
- Personal assistant to consumer loan processor, processing all title work for new auto loans.
- First go-to for help with any projects or issues regarding our branch, help with any task needed for management and lenders.
- Maintained updated knowledge of internal processes and implemented best practices to optimize service.
- Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
- Maintained member service area clean, organized and well stocked.
- Recommended loan approvals or denials based on member loan application reviews.
- Compiled database of loan applicants, credit histories, corporate financial statement and other financial information.
- Maintained strict confidentiality of bank records and client information while still being friendly and professional.
Member Service Representative/Teller
RMLEFCU
01.2017 - 12.2018
- Assist members with opening/closing every type of account available.
- Assisted management with front line and acted as lead teller when needed.
- Completed highly accurate, high-volume money counts both via manual and machine driven.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Maintain a friendly and professional member interaction.
- Educated members on use of banking websites and mobile apps.
- Recognized needs and referred to appropriate representative of line of business for cross-sell or service opportunities.
Professional Interpreter
Pro Interpreting Services
02.2016 - 01.2017
- Medical Interpreting to Spanish speaking patients to provide proper interpretation during medical appointments, physical therapy and any other interaction the patient needs assistance with.
- Provide oral interpretation for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Followed ethical codes to protect confidentiality of patient information. (HIPPA)
- Attended training programs to improve professional knowledge and interpretation skills.
- Maintained message content, tone and emotion as closely as possible.
Sales Associate
Anchor Blue Retail Group
07.2008 - 01.2011
- Assist customers complete purchases, locate items and join rewards programs.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma - International Studies
Denver Center For International Studies
Denver, CO05-2009
Skills
- Bilingual- English/Spanish
- Public Notary
- C-Suit Level Support
- Office Administration
- Mail Room operations
- Full knowledge of office equipment
- 10-key typing
- Quality Management
- Troubleshooting Technical Issues
- Advanced MS Office Suite Knowledge
- Spreadsheet management
- Creative problem solving
- Relationship Building
- Money handling
- Expense Reports
- Conference/Event planning
- Resolving Shipping/Delivery issues
- Data Collection
- Telephone etiquette
Timeline
Front Desk Receptionist
The Argyle Assisted Living
07.2024 - Current
Office Coordinator
CBRE
07.2021 - 03.2022
Administrative Assistant
T-Mobile
04.2019 - 01.2021
Member Service Rep/Personal Assistant
Colorado Credit Union
03.2018 - 03.2019
Member Service Representative/Teller
RMLEFCU
01.2017 - 12.2018
Professional Interpreter
Pro Interpreting Services
02.2016 - 01.2017
Sales Associate
Anchor Blue Retail Group
07.2008 - 01.2011
High School Diploma - International Studies
Denver Center For International Studies
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