Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Hernandez-Preza

Conyers,GA

Summary

Dynamic professional with experience at Indorama Ventures, excelling in machinery operation and quality control. Proven ability to enhance team collaboration and adapt to new technologies. Detail-oriented with strong analytical problem-solving skills and fluent in Spanish, ensuring effective communication and high customer satisfaction in fast-paced environments.

Offering strong organizational skills and quick learning ability, ready to excel in hands-on environment. Delivers keen understanding of machinery operation and safety protocols, coupled with technical mindset and attention to detail. Ready to use and develop analytical thinking and troubleshooting skills .

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Operator

Indorama Ventures
12.2023 - Current
  • Operated machinery following safety protocols to ensure efficient production processes.
  • Assisted in quality control checks to maintain product standards and consistency.
  • Learned operational procedures and equipment handling through training sessions.
  • Supported team members in daily tasks, fostering collaboration and communication.
  • Adapted quickly to new technologies and processes in fast-paced environment.
  • Operated forklifts to transport materials efficiently within warehouse environment.
  • Entered and maintained data with high accuracy in company database systems.
  • Processed large volumes of information efficiently, ensuring timely completion of tasks.

General Manager

WNB Factory
05.2020 - 03.2023
  • Oversaw daily operations, ensuring efficiency and adherence to company policies.
  • Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
  • Managed budget allocations, optimizing resource utilization for improved financial performance.
  • Led cross-functional teams in executing projects, driving collaboration and alignment with organizational goals.

Customer Service Representative

Metropcs Authorized Dealer
04.2022 - 02.2023
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
  • Processed transactions accurately using point-of-sale systems, maintaining precision in financial handling.
  • Responded to customer inquiries in both English and Spanish, ensuring clear communication and understanding.
  • Reviewed and verified data for accuracy, identifying discrepancies and correcting errors.

Education

No Degree -

Rockdale High School
Conyers, GA

Skills

  • Attention to detail

  • Analytical problem-solving

  • Effective team collaboration

  • Efficient multitasking

  • Adaptable work hours

  • Call center experience

  • Data analysis in Excel

  • Detail-oriented data management

  • fluent in spanish

Languages

Spanish
Native or Bilingual

Timeline

Operator

Indorama Ventures
12.2023 - Current

Customer Service Representative

Metropcs Authorized Dealer
04.2022 - 02.2023

General Manager

WNB Factory
05.2020 - 03.2023

No Degree -

Rockdale High School

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Cecilia Hernandez-Preza