Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
About Me
Timeline
Generic

Cecilia Hicks

Utica,MI

Summary

Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.

Overview

3
3
years of professional experience

Work History

Shift Leader

Taco Bell
Rochester Hills, MI
07.2022 - 09.2023
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Adhered to all health code regulations while preparing food items for customers.
  • Resolved customer complaints promptly and professionally.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Cashier

Kroger
Rochester Hills, MI
12.2021 - 07.2022
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Secretary's Assistant

john l. hicks and associates
Flint, MI
05.2020 - 10.2020
  • Performed data entry tasks into software programs such as Excel spreadsheets or Access databases.
  • Answered and screened incoming calls for the secretary.
  • Organized and maintained filing systems, both paper and electronic.

Education

High School Diploma -

ACE
Rochester, MI
06-2022

Skills

  • Decision-making capabilities
  • Safety processes and procedures
  • Issue Resolution
  • Training Assistance
  • Team Leadership
  • Complaint resolution

Affiliations

  • tennis
  • video games

Accomplishments

  • varsity doubles tennis

About Me

  • I am a mother to a 5 month old baby girl
  • I am an animal lover
  • I have a dog and a leopard gecko
  • I am a very hard worker

Timeline

Shift Leader

Taco Bell
07.2022 - 09.2023

Cashier

Kroger
12.2021 - 07.2022

Secretary's Assistant

john l. hicks and associates
05.2020 - 10.2020

High School Diploma -

ACE

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Cecilia Hicks