Cecilia Holmes
Bayonne
Summary
Dynamic Patient Access Representative with extensive experience at Jersey City Medical Center, excelling in insurance verification and patient scheduling. Proven ability to deliver exceptional customer service while managing complex appointment logistics. Skilled in medical terminology and dedicated to enhancing patient care through efficient communication and meticulous documentation.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Jesey City Medical Center
12.2015 - Current
- Verified patient insurance eligibility and entered patient information into Epic system.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments.
- Responded to inquiries by directing calls to appropriate personnel.
- Authorize test and surgical procedures using the insurance portals or by phone
- Schedule patients at the ASC and main OR for pain management procedures, Colonoscopies & EGD's, Cardiac Catheterizations, Nuclear stress test, Echocardiograms, MRI, CT's, Biopsy's, etc.
- Set up transportation for patients to and from Jersey City Medical Center
- Call patient and make them aware of health benefit and any out of pocket cost such as deductible or copay amounts.
Medical Assistant
Dr John McGee
06.2012 - 12.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plan.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens, performed finger sticks and assisted with Nuclear Stress test.
Medical Assistant
Dr Sayed Aly
05.2007 - 06.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Took height and weight on children, took blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted doctor with patients during vaccinations and minor procedures.
- Chart filing, answer phones at front desk, book appointments.
- Complete school physical paperwork for patients
Education
Certified Clinical Medical Assistant -
The Chubb Institute
05-2007
Certified Phlebotomist -
Institute of Health Education
Jersey City, NJ03-2012
CPR Certified -
American Heart Association
High School Diploma -
Bayonne High School
Bayonne06-2004
Skills
- Insurance verification
- Patient scheduling
- Phlebotomy
- EKG
- Vital signs monitoring
- Authorizations
- Specimens collection and processing
- CPR
- Medical office administration
- Epic EHR
Timeline
Patient Access Representative
Jesey City Medical Center
12.2015 - Current
Medical Assistant
Dr John McGee
06.2012 - 12.2015
Medical Assistant
Dr Sayed Aly
05.2007 - 06.2012
Certified Clinical Medical Assistant -
The Chubb Institute
Certified Phlebotomist -
Institute of Health Education
CPR Certified -
American Heart Association
High School Diploma -
Bayonne High School