CECILIA HOWARD

• Managed administrative and operational priorities across leadership, donor relations, and cross-functional teams, balancing competing needs and time-sensitive deliverables. Administered Salesforce and related systems, strengthening data integrity, project accuracy, documentation, and workflow consistency. Coordinated donor communications, follow-up, records, reporting, and cross-functional deliverables requiring accuracy, discretion, and strong relationship management. Created process documentation and coordinated projects involving multiple stakeholders, confidential information, defined timelines, and operational handoffs. Reversed a 10% decline into 80% growth in mass and mid-level donor revenue within six months through strategic cultivation, disciplined follow-up, and stakeholder coordination, and process improvement.
• Conducted market research to identify trends and inform strategic decision-making processes.
• Collaborated with cross-functional teams to streamline communication and improve project workflows.
• Developed training materials for new team members, fostering a collaborative learning environment.
• Implemented feedback mechanisms to assess program effectiveness and drive continuous improvement.
• Cultivated relationships with community, business, and local civic leaders in order to draw attention to [Type] institution and bring in new donors and volunteers.
• Identified training needs and developed content while evaluating existing programs.
• Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis.
• Completed projects in alignment with target deadlines and financial objectives.
• Obtained, organized and developed training procedure manuals, guides and course materials.
• Attended special events, acting as client representative and making new contacts with possible donors.

• Developed and implemented property management strategies to enhance operational efficiency.
• Managed tenant relations, addressing concerns and ensuring high satisfaction levels.
• Conducted market analysis to inform pricing strategies and investment decisions.
• Oversaw lease negotiations, securing favorable terms for properties under management.
• Negotiated offers and counteroffers, advocating for client interests throughout the transaction process.
• Assisted clients in property searching and evaluation, ensuring alignment with their needs and preferences.
• Facilitated property showings and open houses, promoting listings to prospective buyers effectively.

• Supported security operations and administrative activities in high-accountability environments, including airport security testing and operational readiness assessments. Participated in testing designed to evaluate security procedures, readiness, and compliance, while coordinating documentation, communications, and follow-through across multiple stakeholders. Built experience assessing procedures, identifying gaps, maintaining standards, and handling sensitive operational information with discretion.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.

• Assisted in developing strategies to boost member interactions and communication through multiple channels.
• Helped create training programs aimed at enhancing staff performance and operational productivity.
• Supported negotiation activities to align organizational objectives with future goals.
• Facilitated collaboration among teams to execute strategic projects that address member concerns.
• Coordinated fundraising events for scholarships in both Chicago and Las Vegas.

• Progressed from Executive Assistant to Office Manager, ultimately overseeing more than 10 administrative professionals. Supported audit operations through executive coordination, administrative planning, workflow management, meeting logistics, documentation, and high-volume deadline management. Directed office operations supporting executives, employees, visitors, vendors, facilities, meetings, travel, events, and administrative workflows. Supervised and coached administrative staff, established priorities, allocated resources, and maintained consistent service standards. Managed facilities, vendors, workplace logistics, equipment, access, and building communications while resolving issues and minimizing disruption. Handled confidential information and high-priority requests with discretion and sound judgment.
• Coordinated office operations, ensuring efficient workflow and communication among departments.
• Managed scheduling and calendar for executive team, optimizing time management across projects.
• Implemented office supply inventory system, reducing costs and improving resource availability.
• Trained new staff on administrative procedures, enhancing onboarding process and team integration.
• Led initiatives for workplace safety compliance, fostering a secure environment for all employees.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

4.0 Honors GPA

3.8 GPA