Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cecilia Huaranga

Paterson,NJ

Summary

Experienced professional with a diverse background in customer service, banking, and caregiving. Adept at providing exceptional customer experiences, facilitating engaging activities, and handling financial transactions. Demonstrated ability to collaborate with teams, adhere to policies and procedures, and offer comprehensive banking solutions. Skilled in maintaining accurate cash balances and promoting bank products to meet customer needs. Additionally, experienced in geriatric care, specializing in planning and implementing activities for elderly residents to promote well-being and quality of life. Holds a Bachelor's degree in Sociology from William Paterson University.

Overview

10
10
years of professional experience

Work History

Activity Assistant

CARE ONE AT WELLINGTON
12.2016 - 02.2018
  • Collaborated with Activity Director to develop activities and program ideas for residents at care facility
  • Assisted in planning and implementing group and individual activities for 12-15 patients of geriatric population
  • Planned, developed, organized, implemented, and assisted with activity programs of this facility
  • Participated in discharge planning, development implementation of activity care plans, and resident assessments
  • Led wellness activities with cognitive, social, and creative environment interventions
  • While ensuring therapeutic activities with psychosocial approach analysis.
  • Scheduled movies, entertainment, and other special events
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents
  • Engaged residents through events, small groups, and personal attention
  • Provided emotional support and companionship to improve quality of life for residents
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.

Customer Service Associate

PNC BANK
06.2015 - 07.2016
  • Perform as customer service associate and teller functions processing customer needs as follows: bank deposits, withdrawals, and loan services at teller line
  • Maintain daily balances behind teller window and services
  • Kept to witness cash activities and follow bank policy and protocol as directed by supervision
  • Offered bank products and provided customers with banking needs according to knowledge and productivity as directed by bank policy
  • In polite and professional manner, answer daily phone calls and transfer services as required by customer
  • Follow-up calls to clientele
  • Assist branch manner/supervisor in daily balancing of ATM when required to bank and cash vault
  • Maintain competent level of knowledge of banks products and services as required
  • Open accounts supervised by branch manager with discretion to customer needs.
  • Solved problems with products and services by providing customers with technical support
  • Responded to customer calls and emails to answer questions about products and services
  • Increased revenue by cross-selling and upselling products and services
  • Responded proactively and positively to rapid change
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Informed customers about special promotions and provided detailed information for various products

Teller

J.P. MORGAN CHASE
02.2008 - 03.2015
  • Maintain open lines of communication and resourceful knowledge of productivity in community on front end of both customers behind teller functions
  • Adhere to supervised cash control and handling techniques and procedures to policy bank as clientele needs and services
  • Providing excellent customer services managing opened registers and customer accuracy to deposit and withdrawal procedures as follows
  • Vault and ATM custodian
  • Recognize and seek opportunities with referrals
  • High demand pace atmosphere and redirected efficient customer service
  • Skillful and compliance signed daily logs and register protocol
  • Maintain cash balances as duties and responsibilities to bank policy.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Established rapport with new clients to increase satisfaction and loyalty
  • Performed account maintenance by closing out accounts and changing customer addresses
  • Executed wire transfers, stop payments and account transfers

Education

BA - Sociology

WILLIAM PATERSON UNIVERSITY

Skills

  • Multitasking Abilities
  • Active Listening
  • Activity Planning
  • Recordkeeping skills
  • Analytical and Critical Thinking
  • Senior living experience
  • Event Coordination
  • PPE Compliance

Languages

Spanish
Native or Bilingual

Timeline

Activity Assistant

CARE ONE AT WELLINGTON
12.2016 - 02.2018

Customer Service Associate

PNC BANK
06.2015 - 07.2016

Teller

J.P. MORGAN CHASE
02.2008 - 03.2015

BA - Sociology

WILLIAM PATERSON UNIVERSITY

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Cecilia Huaranga